Fast, efficient, pretty much transparent about updates and procedures.
1/25/2024
Indra A. VERIFIED CUSTOMER
Not al all
1/25/2024
Michael A. VERIFIED CUSTOMER
Frank was great!
1/25/2024
James W. VERIFIED CUSTOMER
Charity was very helpful and responsive to questions. Very professional!
1/25/2024
Tom S. VERIFIED CUSTOMER
Very good.
1/25/2024
Cori G. VERIFIED CUSTOMER
Except my phone was disconnected from Apple Play Siri g service and I had to come back to get it reconnected
1/25/2024
Jacey L. VERIFIED CUSTOMER
Great service, thank you!!
1/25/2024
Katie S. VERIFIED CUSTOMER
I was asked to be kept updated with what was truly wrong with my lease and I was not. I had to call in every week and ask what the status was. I also brought my RAV4 in with half a tank of gas and it was returned to me on Empty and I felt that was unacceptable, especially since I had to return the rental vehicle with a full tank.
Lastly- I took my car in for my 10k service and my service message is still coming on and I don’t have a next appointment sticker.
This is the worst service and most extensive service I’ve ever had to have done at Heritage. I’ve been a Toyota customer for 15 years and Heritage has sadly changed my mind about continuing my loyalty with the brand.
1/25/2024
Robert S. VERIFIED CUSTOMER
You couldn't find the reason for the loud squeaking sound. I know it was difficult to find because it's intermittent and the sound wasn't there the day you had the car. Everyone I spoke to was very nice.
1/25/2024
Annie D. VERIFIED CUSTOMER
Mr Admir Ugarak was very professional,helpful, a good listener and honest. I enjoyed doing business with him. He is a good representative of Heritage Toyota.
1/25/2024
Hung D. VERIFIED CUSTOMER
Thank you for the excellent service! I like your new system with video clips and communication.
1/25/2024
Lindsey W. VERIFIED CUSTOMER
Arrived 15 minutes early at 12:15 for a 12:30 appointment. Oil change and inspection took over 2:15 hours. I received my car at 2:30pm. That wait time is unacceptable - should have told me up front. I'm assuming it was due to labor shortage.
1/25/2024
Olga S. VERIFIED CUSTOMER
Service was quick and professional. I appreciate it
1/25/2024
Samuel O. VERIFIED CUSTOMER
He was great.
1/25/2024
Leeann E. VERIFIED CUSTOMER
I sat for an hour and 40 minutes for an inspection and was then told it could not
Be inspected due to brakes not passing . It’s a 40 min drive to get to heritage and was told they didn’t have time to fix the brakes and to come back Feb 8 I might add that this car is a 2021 with 50,00 miles. This is the second experience like this at heritage Toyota. Last time I sat for an hour and a half and was told when I finally went to the desk that they forgot my car .
1/25/2024
Juan A. VERIFIED CUSTOMER
Brett was great. She walked an extra mile to update me and send the VT Inspection report that was not stapled to the service documents/invoice.
Great job!
1/24/2024
Gary F. VERIFIED CUSTOMER
Ken gave excellent service
1/24/2024
David L. VERIFIED CUSTOMER
Super nice guy. Had me in and out in 30 minutes.
1/24/2024
Robert S. VERIFIED CUSTOMER
Ninety minutes to get a key fob seemed long. Also had to ride about a mile with windows open to rid the the cabin of a strong gasoline odor.
1/24/2024
Francis P. VERIFIED CUSTOMER
Caleb was very professional and capable.
Kept me informed at every step