They said I need a cabin filter and air filter and never put it in. Your prices are way too high and a friend bought them today for me and will put them in. I asked for a car wash and it happened after I checked out. I’m a long term customer and senior and I should be given a discount break.
1/29/2025
John B. VERIFIED CUSTOMER
I brought my Camry in for the airbag recall. After having the car for the whole day I was informed that the work could not be done due to lack of the correct tools. Very disappointing that I am back to square one
1/29/2025
Harold M. VERIFIED CUSTOMER
I feel that you tried to take advantage me because I needed a new battery. Checking in I told him the battery was only three years old and should have some warranty. The bill was for a new battery with no mention of warranty for reduction in price. However at my complaint the bill was reduced and rewritten.
1/29/2025
Serge A. VERIFIED CUSTOMER
Ok
1/29/2025
Claire B. VERIFIED CUSTOMER
Excellent service. Treated well by all staff, feel vehicle was well looked after. Would highly recommend Heritage, Kai to anyone!
1/29/2025
Paul W. VERIFIED CUSTOMER
Was unaware that the parts needed for the recall repair would need to be ordered making another appointment necessary. Seems like this could have been done in one visit.
1/29/2025
Michael A. VERIFIED CUSTOMER
Friendly staff, all questions were answered by the end of my visit.
1/29/2025
Marc R. VERIFIED CUSTOMER
Eldin was very accommodating and responsive. Seems competent. Friendly.
1/29/2025
Anne P. VERIFIED CUSTOMER
The service today was as professional, satisfactory and easy as usual.
1/29/2025
Robyn O. VERIFIED CUSTOMER
Franklin was a pleasure to deal with!
1/28/2025
Chris G. VERIFIED CUSTOMER
Thanks. All was great.
1/28/2025
Matthew F. VERIFIED CUSTOMER
I thought the time it took to do my oil change was pretty long. I was there just short of 2 hours. I never did get my inspection video . Don’t know what happened.
1/28/2025
Meredith J. VERIFIED CUSTOMER
Fortunately, I avoided being ripped off by you guys. Here’s the story: I asked that the screws on my license plate front and back be replaced because they were rusty and I was selling the car. One screw sheared off when the mechanic tried to remove it and I was told it would cost me $170 to have the screw replaced because the mechanic would have to go in through the panel of the back door. I declined the repair, took it to my local garage and it was replaced in 20 minutes by drilling new holes. You guys are a rip off.
1/28/2025
Kevin B. VERIFIED CUSTOMER
Thank you
1/28/2025
Margaret V. VERIFIED CUSTOMER
The lady who checked me in and out was personable and helpful. A very pleasant experience.
1/28/2025
Joanna C. VERIFIED CUSTOMER
I have owned two Toyotas before my current vehicle and thought they were the best cars (one was a 2x4 pickup truck) I could ever own. I love my Toyota Corolla Cross but it would be so much better without all of the electronic stuff built on top of what are reliable motors. Less tech and back to the basics would be the better way to go.
1/28/2025
Tatyana A. VERIFIED CUSTOMER
Thanks for taking care of my car. You're the best!
1/28/2025
Christian P. VERIFIED CUSTOMER
Thanks guys for taking such good care of my truck. The Heritage experience was a good one.
1/28/2025
Patricia B. VERIFIED CUSTOMER
Always appreciate the communication and service. Thank you.