Brett was very patient and understanding in helping me work through my frustration and confusion over why additional unexpected repairs were necessary that had not been anticipated. Although the work took a day longer than originally scheduled, I was able to pick it up at the earliest predicted finish time and I am grateful not to be carless over the weekend. Brett also took the time to re-explain what work had been done when I came in to collect my car without any hint of condescension or bother. Thanks, Brett.
1/11/2025
Rick R. VERIFIED CUSTOMER
Polite, professional staff. Maintenance check performed in a timely manner.
1/11/2025
Tenzin N. VERIFIED CUSTOMER
Kai Leisher was excellent!!! Great customer service and really knows his work. Thank you for a great experience today.
1/11/2025
Candice S. VERIFIED CUSTOMER
So great to be in and out in an hour.
1/11/2025
Elizabeth W. VERIFIED CUSTOMER
All is well! Thank you!
1/11/2025
Kenney Revocable. VERIFIED CUSTOMER
She was delightful.
1/11/2025
Sean P. VERIFIED CUSTOMER
Caleb is a great guy. Personable, knowledgeable, efficient.
1/11/2025
Christine K. VERIFIED CUSTOMER
Heritage has always provided great services. Much thanks.
1/11/2025
Stephanie M. VERIFIED CUSTOMER
Car was seen so late in the day that there wasn’t time to order the part that was needed. So I paid $88 to not have the problem fixed and now I have to figure out where to take the car.
1/11/2025
Patrick B. VERIFIED CUSTOMER
Nice people. Professional repairs and treatment. I will soon buy my next Tacoma there. ????
1/10/2025
Kathryn W. VERIFIED CUSTOMER
Love Heritage Toyota! The agent that helped me was awesome. She was kind, efficient, funny and kept me updated! Thanks all!
1/10/2025
Kenneth M. VERIFIED CUSTOMER
Caleb was extremely helpful, professional, friendly, efficient. Thank you, Caleb!
1/10/2025
Susan H. VERIFIED CUSTOMER
Kai was very helpful and very patient with me. Had a lot of questions about the car and eventually needing a new winter tire but he answered them all and gave me advice that helped me with my current budget. Also helped me set up my next appointment with you in April right that day which also simplified things for me!
1/10/2025
Laura C. VERIFIED CUSTOMER
Isis and her manager went out of their way to assure necessary repairs identified today would get done in a timely manner as my family and I will be driving our car to Florida very soon. They both were excellent at their jobs and so very kind in the process. It was the very best experience I’ve ever had at the Toyota Service Center and I attribute it all to the two of them.
1/10/2025
Hector V. VERIFIED CUSTOMER
Cordial, helpful, amiable
1/10/2025
Jeffrey W. VERIFIED CUSTOMER
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1/10/2025
Pat B. VERIFIED CUSTOMER
Kai was very helpful and thorough, finding solutions for me in an easy and customer friendly manner.
1/10/2025
Heidi W. VERIFIED CUSTOMER
Though you at first returned it to me with a flat tire, you were quick to fix it. I was disappointed I could get the brake pads replaced today but I understand.
1/10/2025
James O. VERIFIED CUSTOMER
Very helpful service rep. Answered all my questions and got two extra items taken care of even though not on the original work order. Thank you!