Informative and thorough, Eldin followed up on my two requests with my 25,000 mile checkup. Thanks Jeff E.
1/9/2025
Andrew P. VERIFIED CUSTOMER
The work was done by a reasonable time. Thank you.
1/9/2025
Ryan S. VERIFIED CUSTOMER
Such great, friendly customer service! The time of wait was shorter than estimated.
1/9/2025
Richard B. VERIFIED CUSTOMER
Brett was great.
1/9/2025
Meade A. VERIFIED CUSTOMER
Isis was professional and kind. I appreciated working with her.
1/9/2025
Annie S. VERIFIED CUSTOMER
Service was absolutely wonderful.
1/9/2025
Richard H. VERIFIED CUSTOMER
Kai was unusually effective in handling me and my service needs courteously and effectively. I felt that he genuinely cared about my service experience. He delivered the bad news that my car could not be serviced same-day effectively, and was candid about my options.
If you had more service agents like Kai, and could hire enough qualified techs, your service reputation would greatly improve.
1/9/2025
Judy M. VERIFIED CUSTOMER
The wait was very long, they were considerably backed up.
1/9/2025
Nancy M. VERIFIED CUSTOMER
Thank you, Charity!
The Information you provided to prevent future Mice issues was very helpful!
1/9/2025
David P. VERIFIED CUSTOMER
Your team does a great job servicing my vehicle
1/9/2025
John K. VERIFIED CUSTOMER
Every thing was good
1/8/2025
Luke P. VERIFIED CUSTOMER
Charity did a great job getting me checked in, and letting me know what was going on. Process was smooth
1/8/2025
Kevi D. VERIFIED CUSTOMER
Service was excellent. It was done in faster than I expected.
1/8/2025
Robert M. VERIFIED CUSTOMER
My tire pressure light came on and Maintenance light on my way home. My tire pressure was fine when I checked it at home.
1/8/2025
Christine D. VERIFIED CUSTOMER
Franklin always provides top notch customer service
1/8/2025
Christopher F. VERIFIED CUSTOMER
Franklin was great as usual!
1/8/2025
Joel R. VERIFIED CUSTOMER
I did not have an issue with the service advisor. There is a little lack of communication the is minor but worth mentioning. I scheduled the appointment with Amy and it was supposed to be a 25k service but I wanted an oil change which wasn’t included. She said that for $5 more I could get the oil change which would include the 25k service. Tire rotation was part of it. The total would be $95, which is a bargain. The estimate when I got there was $85. When I got the car it was $109 but I didn’t get the tire rotation even though I was told I would when the car was checked in. Also the tires were overinflated by 5lbs. I am not complaining because I can rotate the tires. I think that the pricing should be a little more clear as well as the actual work that will be performed. This doesn’t affect my feelings towards your dealership.
You asked for comment and I commented.
Thanks again,
Joel