Extremely great service. Thank you very much, Charity ????????
1/8/2025
Timothy O. VERIFIED CUSTOMER
Done well ahead of schedule & much appreciated
1/8/2025
James C. VERIFIED CUSTOMER
Always good service
1/8/2025
Terry C. VERIFIED CUSTOMER
Information was given in a straightforward manner and was complete.
1/7/2025
Peter P. VERIFIED CUSTOMER
It continues to be a challenge that Heritage has chosen to not bring back a customer shuttle. Your dealership is a little bit out of the way and getting in and out of there for service is a logistical challenge for most of your customers. I was an Automaster customer for many years and the shuttle was a great benefit when getting service done. Specifically to my most recent service I was mildly surprised that you disconnected my dash cam while it was in for service. I find that very curious
1/7/2025
Penny C. VERIFIED CUSTOMER
Satisfied with the job. Just took a long time . 2 hrs to get my car Inspected.
1/7/2025
Lisette B. VERIFIED CUSTOMER
I appreciated especially that you responded to an urgent matter promptly. The technician kept me informed and I received a complete report. Lisette B
1/7/2025
Wayne K. VERIFIED CUSTOMER
It took 2 hours to do an initial state inspection on a new car with only 1150 miles. No follow up until I went out after 1 1/2 hours in
Very disappointed!
1/7/2025
John B. VERIFIED CUSTOMER
Extremely efficient. Thanks
1/7/2025
Meade A. VERIFIED CUSTOMER
I arrived 15 minutes before my scheduled appointment and checked in my car for an express service that was supposed to take a little over an hour. 1.5 hours later I went to check on the status of my car and service hadnt even started. I had to leave for an appointment elsewhere. No one told me the whole time I was there that they were running behind. They said I could come back and get squeezed in whenever, which is good, but there was no communication and I wasted 1.5 hours with no result.
1/7/2025
Robert S. VERIFIED CUSTOMER
Was a great experience I and out service up to date multi point
1/7/2025
Annette C. VERIFIED CUSTOMER
Did not adjust kilometer thing as I asked. TWO hour wait didn’t help. Otherwise, fine.
1/7/2025
Randy H. VERIFIED CUSTOMER
Michaela did a great job. Customer service was fantastic. Michaela was very professional got answers for me that I needed in regards to the repair that was needed. Michaela is the kind of person you want in front of your customers. The two other employees that I encountered on Saturday could learn something from her in regards to customer service.
1/6/2025
Kelley A. VERIFIED CUSTOMER
Ms. Garden greeted me professionally and answered all my questions. I truly enjoyed bringing my RAV to Heritage for this type of service. Thank you!!
1/5/2025
Pamela P. VERIFIED CUSTOMER
Carelessness causing a 5 day delay in getting my car back due to the need to replace the windshield you damaged, and a major door paint scraping doesn’t do anything positive for your reputation. Now I will have to go without my car again while the door is repainted.
1/4/2025
Joseph S. VERIFIED CUSTOMER
Frank was wonderful - very communicative, helpful with problem solving, really went above-and-beyond to get our job done on time.
1/4/2025
Kimberly B. VERIFIED CUSTOMER
My problem was not resolved to my expectations. I need to wait for another snowfall to see if my rear defroster still does not clear my rear window. I was told there was nothing wrong. I Do not believe that is completely true. The center of the window did not melt. This is a brand new car!
1/4/2025
Benjamin M. VERIFIED CUSTOMER
Appt and service was good. However was surprised that when I told the person because I live on dirt roads my new 2024 Tacoma needed an oil change every 5000nmiles per the manual he tried to convince me no that's not true, only every 10,000 miles which I know from a Totota tech is not true. Driving mostly on dirt roads and adding in the seasonal change with tremendous temperature changes every 5,000 is a must if you want engine to last 300,000 miles. He also couldn't answer any questions about the TPMS sensor system and how to reset it, what to do when rotatong new tires, using the spare etc.