My tire changeover took 2 and 1/2 hours due to poor communication from the service advisors.
11/28/2024
Diane M. VERIFIED CUSTOMER
Appreciate the quick and easy service.
11/28/2024
Jolene G. VERIFIED CUSTOMER
The rep was great to deal with. I don’t often have the best experiences with Toyota Service it this guy was great. Thorough. Instills confidence.
11/27/2024
Aaron F. VERIFIED CUSTOMER
The last two times I have dropped off all day I have had to wait until 5:30 for my vehicle to be finished with routine maintenance.
11/27/2024
Stacy H. VERIFIED CUSTOMER
Caleb was great A+service thank you
11/27/2024
Matthew W. VERIFIED CUSTOMER
No problems.
11/27/2024
Bobby T. VERIFIED CUSTOMER
First time at Toyota service dealer with new truck. Very impressive.
11/27/2024
Dianne Kay. VERIFIED CUSTOMER
I felt that they did everything in their power to speed my appointment along and keep me informed. They were very kind and also had a sense of humor. They seemed happy at their job
11/27/2024
Christine L. VERIFIED CUSTOMER
Caleb was very helpful and kind both during the service appointment and subsequent appointment to have the damage repaired.
11/27/2024
Katie M. VERIFIED CUSTOMER
Charity was great. Clearly communicated with me about the service wait time and answered all of my questions.
11/27/2024
Jean B. VERIFIED CUSTOMER
Service was promptly done, staff was courteous and efficient. They made good their promise that they would see me promptly and correct previous problem. I felt welcomed when I entered and was expected.
11/27/2024
Sandra K. VERIFIED CUSTOMER
The whole team is exceptional. Very grateful for each person’s dedication, care and concern. Thank you so much.
11/27/2024
Maureen M. VERIFIED CUSTOMER
On the phone I was told the service would take one hour or 1.5 hrs, but it took early two and a half hours.. as a result I missed an appointment that I had scheduled for after Toyota.The person that checked me out did not go over anything with me and I was not given the result of the multipoint inspection and I do not think it included a tire rotation .
11/26/2024
Pramod T. VERIFIED CUSTOMER
She is very sincere and helpful. She handles my problem very quickly and nicely. I am very happy with her service and very grateful to her.
Thanks Charity.
11/26/2024
Charlene C. VERIFIED CUSTOMER
Thank you!
11/26/2024
Caitlyn B. VERIFIED CUSTOMER
He was very nice and professional!
11/26/2024
Valerie S. VERIFIED CUSTOMER
I was told my service would take 1 hour to 1.5 hrs. After waiting a full 2 hours with no update from the service rep I approached the service desk to check on progress. Eventually I was told that service “was backed up” and that the car would be ready in about 15 minutes. In total, Heritage Toyota Service took over 2.5 hours to put on winter tires today. Upon getting into my car the service rep mumbled a “sorry about the wait” while walking off and never speaking directly to me. Service today was certainly subpar; not up to usual Heritage standards.
11/26/2024
Patrick R. VERIFIED CUSTOMER
Solid experience as always, thanks!
11/24/2024
Wayne M. VERIFIED CUSTOMER
The tire pressure was low as I left. Caleb topped them off with a smile. He’s an asset to your organization, and a great member of our community.