I left my car for the day for multiple services: a recall on my bumper, installation of a mesh cover to deter mice, oil change and tire change to snow tires. I live far from the dealership so it took a big effort to leave the car. It was never communicated to me that there was a risk that the work would not be completed. The tire and oil changes were performed but not the other Toyota specific items. I could have had those items completed at a local garage. All I received was a text at the end of the day that the work would not be completed. This was poor communication resulting in poor customer service.
11/4/2024
Nancy B. VERIFIED CUSTOMER
When I brought my car in for inspection in August I asked them to change the filters as the prior multi-point inspection said they were dirty but not mentioned to me until I picked up the car. There was also a discount available at the time. This time they are done but there isn’t a discount available now. Toyota has been advertising a tire special rather heavily. However it was never mentioned during my calls. When asked about it, I found it was on brands you don’t sell. Through another dealer I had learned of a Nokia rebate. No one mentioned this either. When I asked I was told I could look it up.
11/3/2024
Susan C. VERIFIED CUSTOMER
Caleb was professional and polite. He .are everything go smoothly. I couldn't ask for better service.
11/3/2024
Andrew A. VERIFIED CUSTOMER
Caleb Longe did great job of informing me of the status of the used snow tires that I had found and we ended up saving the two best of the four tires; and helped me choose/buy two new ones to match.
Thanks for the help.
11/3/2024
Leyna J. VERIFIED CUSTOMER
Great service from Caleb!
11/2/2024
Raymond T. VERIFIED CUSTOMER
Service went well.
11/2/2024
Roberta N. VERIFIED CUSTOMER
Nothing more to add all was well.
11/2/2024
Gretchen R. VERIFIED CUSTOMER
Please send me a copy of the inspection report via email. I wasn’t given a copy when I checked out and can’t read and print a copy from the text.
11/2/2024
Lyn C. VERIFIED CUSTOMER
I was hopeful that this team would have satisfied my simple needs with a tire change over and an oil change. Unfortunately I was not. The tires were under and over inflated and the service manager was more sarcastic than helpful.
Not looking good AT ALL H.T.
Very Disappointed 2x in. Row!
11/2/2024
Jeff M. VERIFIED CUSTOMER
Very professional, listened and communicated well.
11/1/2024
Linda V. VERIFIED CUSTOMER
Very nice. ????????
11/1/2024
David T. VERIFIED CUSTOMER
Charity did a good job of keeping me informed about my vehicle.
11/1/2024
Gary G. VERIFIED CUSTOMER
Did not like Brett’s attitude at all.
11/1/2024
Lee B. VERIFIED CUSTOMER
Came in for the battery recall. Did not replace the missing holding bracket on the back of the battery. I also had an appointment and it took 30 minutes longer than quoted. I was on my lunch hour and got back to work late.
11/1/2024
Mary Jane. VERIFIED CUSTOMER
I had asked to have my brakes replaced. There was a miscommunication
I guess that I wAs not clear about what I wanted. So the brakes were not replaced. I thought it would take all day so I paid to have a car because I had a doctors appt. Considering what was done I could have waited for my car& avoided the cost of rental.
10/31/2024
Robert L. VERIFIED CUSTOMER
Came in for quick inspection and they were able to fit me in with ease.