You use to have a great service department. Now I would say service is a one star
10/1/2024
Sean P. VERIFIED CUSTOMER
Javin was easy to work with, helped me come up with a plan to tackle an issue while still getting my vehicle over to undercoating that day. Greatly appreciated and look forward to scheduling service with Javin and other team members moving forward
10/1/2024
Melody R. VERIFIED CUSTOMER
Fastest oil change I’ve ever gotten. Charity was quite pleasant as usual.
9/30/2024
Madeline W. VERIFIED CUSTOMER
Thanks so much for your attention to our car!
9/30/2024
James D. VERIFIED CUSTOMER
Exceeded my expectations
9/30/2024
Jonathan A. VERIFIED CUSTOMER
Admir was very helpful and kept me up to date with what was going on with my vehicle and kept me posted on the services that were being done.
9/29/2024
Ann H. VERIFIED CUSTOMER
Admir was great, kept me informed and my vehicle repair was even completed early!
9/29/2024
Byron G. VERIFIED CUSTOMER
Wrong camera was put in my truck and i won’t the right camera put in. They had my truck for 3 weeks to charge out a camera that’s not right.
9/29/2024
Elizabeth B. VERIFIED CUSTOMER
I wish you still washed customers cars. I was told you don’t have enough help for that. It was a really nice perk, especially when paying over $700 for service work.
9/29/2024
Patrica D. VERIFIED CUSTOMER
Job was done okay
9/28/2024
Debi E. VERIFIED CUSTOMER
**** I was overcharged and I’m waiting to be reimbursed. It’s not the end of the world.
9/28/2024
Angie D. VERIFIED CUSTOMER
He was great! He took care of me and made sure that I had a better experience this time as I told him I didn't have a good experience with someone else last time and he made sure it was a positive experience. Thank you!
9/28/2024
Michael S. VERIFIED CUSTOMER
It looks like the replacement of the cabin air filter was not done correctly. There is a loud noise now with the fan. It is extremely frustrating that I have to bring the car back in after paying extra for the service.
Charity was polite and pleasant to work with.
9/28/2024
Steve V. VERIFIED CUSTOMER
Thanks
9/28/2024
Philip H. VERIFIED CUSTOMER
Amazing Job! Best service writer I’ve ever had.
9/28/2024
Dereck L. VERIFIED CUSTOMER
Brett at least kept me informed on the status of my truck once he took over as service advisor while it was there.
Still waiting to hear from the manager about damage to my truck while it was there.
Not sure if he is involved with this or not
9/28/2024
Christopher F. VERIFIED CUSTOMER
Vey good customer service as always!
9/28/2024
Kirsten B. VERIFIED CUSTOMER
Very quick service, and saved me money on not doing some stuff I didn’t need
9/28/2024
Anne P. VERIFIED CUSTOMER
I have been a satisfied customer of Heritage Toyota for many years of Toyotas.
9/27/2024
Deborah S. VERIFIED CUSTOMER
Thank you for the new brakes. I think it would great for HT to vacuum your car before pickup.