He was contacting every now and then about the status of the vehicle and I did appreciate that . Wanted to know to email him the problem should it ever arise again
9/4/2024
Marion P. VERIFIED CUSTOMER
Brett Anesh is an excellent Service Advisor. Extremely knowledgable, very conscientious, efficient, responsive. He really understood my car? a 2008 Lexus RX350? and he understood me. He has integrity and therefore so does his work.
9/4/2024
Georgia E. VERIFIED CUSTOMER
I especially liked the video review of the undercarriage of the car. Thanks.
9/4/2024
Paul B. VERIFIED CUSTOMER
Great job, quick service ????
9/4/2024
Martha F. VERIFIED CUSTOMER
The Heritage staff really work hard to give you a great experience. I drive 35 miles to get service there when I could go to Handy Toyota in St Albans. Even though it’s a long drive, it’s definitely worth it.
9/4/2024
Jacie S. VERIFIED CUSTOMER
Frank was awesome!
9/4/2024
Jeremiah D. VERIFIED CUSTOMER
Great service. very quick and pleasant.
9/4/2024
Kirk R. VERIFIED CUSTOMER
As a long time costumer I was not allowed a few ( days ) credit to complete the much needed tire change- that was a little upsetting especially considering the low dollar amount- I will now have to return in the near future from a long distance with a busy schedule in a matter of short time. Otherwise… all was especially my representative.
9/4/2024
John B. VERIFIED CUSTOMER
he is doing a great job.
9/3/2024
Kenneth B. VERIFIED CUSTOMER
Very efficient service and they took time to explain what they did answered a question totally unrelated to the service appointment.
9/2/2024
Kenney Revocable. VERIFIED CUSTOMER
Smooth
9/2/2024
Dana C. VERIFIED CUSTOMER
Yes satisfied Thank you!
9/1/2024
Cooper O. VERIFIED CUSTOMER
Caleb was amazing. He kept me in the loop and made sure my truck was running smoothly and properly. He also got me in ASAP.
8/31/2024
Charles H. VERIFIED CUSTOMER
Very pleasant experience
8/31/2024
Susan S. VERIFIED CUSTOMER
Franklin was so courteous. Miles, as previously, simply the best!!! If I had a business, I'd try to hire him away from you! His people skills are amazing
8/31/2024
Timothy F. VERIFIED CUSTOMER
Every thing was great
8/31/2024
Megan T. VERIFIED CUSTOMER
I was a difficult customer to deal with. As I texted and called Charity. Getting updates and what not. Ms. Streeter stayed calm and professional and always answered my questions or called me back. Checked in with me making sure I didn’t have any other questions or concerns. She kept me in “loop” of everything I needed to know which is really nothing. I will request to work with Charity it at all possible every time my car needs any time or work. Her customer service skills and level of what she does is really hard to find, in my humble opinion.
8/31/2024
Karen R. VERIFIED CUSTOMER
TPMS failed 3 days after Toyota service changed my snow tires over to my summer tires. When scheduled the appointment for the 20k service and inspection sticker, I let them know about the TPMS and that I would be waiting while vehicle was serviced. 3 hours after checking me in I received a call saying the TPMS failed and I would have to pay approximately $270
If I wanted it fixed. I said, just finish the service and the inspection and I will take care of the TPMS myself. I received another call that it was actually under warranty and they would fix it next time I come in. I finally got my car back after waiting approximately 3 1/2 hours from when I arrived. When I booked the appointment, I was told it would take about an hour or so.