Service was as expected but wheel lock key/tool is missing. Called the next day and the person I spoke to was going to ask mechanic to check and look around and get me a replacement if not found. Still waiting for a callback though. If I get a flat tire i won’t be able to do anything.
8/4/2024
Pauline B. VERIFIED CUSTOMER
Frank provided excellent and informed
Service, Toyota is fortunate to have him
as an employee
8/3/2024
Ormand M. VERIFIED CUSTOMER
Good job. Completed in a timely manner.
8/3/2024
Phyllis S. VERIFIED CUSTOMER
Friendly, helpful and positive energy!
8/3/2024
Eric B. VERIFIED CUSTOMER
Caleb was great
8/3/2024
Richard D. VERIFIED CUSTOMER
Everything and everyone was great.
8/3/2024
Brady D. VERIFIED CUSTOMER
Admir was great and he will honestly be the reason I come back to this shop in the future for more service. He was understanding and fair which is really all you can ask for from modern customer service. Thanks again Admir seriously you were great man.
8/3/2024
Michael A. VERIFIED CUSTOMER
Caleb’s customer service created solid customer experience.
8/3/2024
Douglas W. VERIFIED CUSTOMER
As always, thank you for great service
8/3/2024
Mark M. VERIFIED CUSTOMER
Friendly and efficient. Took care of business!
8/3/2024
**** M. VERIFIED CUSTOMER
Nick was awesome!!!!
8/3/2024
Logan S. VERIFIED CUSTOMER
Got my car done just in the nick of time!
8/3/2024
Adam M. VERIFIED CUSTOMER
I was satisfied with the job. I would like to have all my repairs done by your staff but your labor cost is sometimes far from reach. I enjoyed the way Franklin make himself available to each customer answering questions and explaining all the car issues found during the inspection. I have never met someone so friendly and reliable like him at Heritage Toyota.
8/3/2024
Sarah T. VERIFIED CUSTOMER
Dropped car off night before. For a second time, car was not ready same day. Was not clear about timeline or price of recommended fixes. Overall, not impressed
8/3/2024
Kathie P. VERIFIED CUSTOMER
Miles was very thorough and kind. He kept me informed about the service of my vehicle.
8/3/2024
Juan B. VERIFIED CUSTOMER
you guys are the best!! I couldn't leave my Tundra anywhere else!! great team!! thank you very much guys ????????????????+
8/3/2024
Cheryl W. VERIFIED CUSTOMER
Excellent service and communication!
8/3/2024
Kathryn S. VERIFIED CUSTOMER
Wonderful and very professional and felt like a best friend. 100 percent satisfied
8/3/2024
Stephen F. VERIFIED CUSTOMER
Waiting for over two hours for a simple 5k service on a brand new truck is unacceptable.
8/2/2024
Ernest B. VERIFIED CUSTOMER
Admir was awesome. Can’t believe though how my brand new Tacoma came with so many problems already