Caleb has been outstanding throughout my entire experience with my truck and couldn’t have had a better experience working with a service department
8/2/2024
Aline M. VERIFIED CUSTOMER
Thank you for the work. I am looking forward to using my car this summer.
8/1/2024
Mengchun Y. VERIFIED CUSTOMER
You guys did great job
8/1/2024
Vijay N. VERIFIED CUSTOMER
I’m afraid not giving clients options will cost you business.
For older cars, better to let a client know what’s necessary since cost is a consideration.
Had done a self diagnosis and informed the service center of the problem. Heritage Toyota’s diagnosis was the same. Was still charged $149/-.
I’m looking into having my car serviced elsewhere in the future.
8/1/2024
Beth A. VERIFIED CUSTOMER
I took my 4 runner in for its first appointment for the 5000 checkup. I didn’t buy my car here. I’m from out of town. I made an appointment but it almost 4 hours to do a multi system check. Just disappointed with how long it took.
8/1/2024
David L. VERIFIED CUSTOMER
Good job. I love my yoda. Great truck. ????????????
8/1/2024
Regina W. VERIFIED CUSTOMER
I was told that it would take an hour hour and a half at most. My appointment was at 2:15 and my check in was at 2:04. Technically 3:45 should of been the latest that I should of had to stay. I had to go to work at 4:30 and my car wasn’t done until 4:10. It was very stressful
8/1/2024
Meg W. VERIFIED CUSTOMER
Caleb kept me informed of the progress on my vehicle throughout the day; was friendly, knowledgeable, and courteous; and very pleasant and easy to work with.
8/1/2024
Joel W. VERIFIED CUSTOMER
It was done very quickly professionally an i'm very satisfied.
8/1/2024
Robyn S. VERIFIED CUSTOMER
He was great!
7/31/2024
Arthur C. VERIFIED CUSTOMER
Very satisfied
7/31/2024
Susan P. VERIFIED CUSTOMER
Organized, quick turnaround!
7/31/2024
Cori G. VERIFIED CUSTOMER
Quick and professional
7/31/2024
Derrol C. VERIFIED CUSTOMER
Service was done as mentioned
7/31/2024
Maricela G. VERIFIED CUSTOMER
Wonderful customer service, professional, thorough, and timely
7/31/2024
Fawn I. VERIFIED CUSTOMER
Quick service as usual and friendly employees!
7/31/2024
Genell M. VERIFIED CUSTOMER
Miles was great. Welcoming, and personable both gathering the information from me and also checking me out. Great idea to have personal touches like that.
I was surprised at a dealership this large For you not to provide shuttle service. You may want to consider that as a kindness towards your customers.
7/31/2024
Linda R. VERIFIED CUSTOMER
Very satisfied with the service attention that my family vehicle received
7/31/2024
Jeffrey A. VERIFIED CUSTOMER
Please see my comments from the survey prior to this that you sent to me two days ago.
Not happy with the service and will not be bringing my truck back to Heritage Toyota