Very satisfied with recall taken care of and issue with tire pressure indicator light resolved.
2/16/2025
Kit C. VERIFIED CUSTOMER
Frank did everything he could to secure my unique 12V battery.
I was appalled that it took over 2 weeks, but that was not the fault of Heritage Service. Very thankful they expended the efforts to secure my battery - thankful for all of the involved players. THANK YOU!
2/16/2025
Cort J. VERIFIED CUSTOMER
Your service department is excellent
2/16/2025
Danielle S. VERIFIED CUSTOMER
I had dropped off my car for oil change and tire rotation as well as a check of my vents and recall. Car was there for almost 4 hours and sitting out front for pick up. Oil change wasn’t done. Team did bring it back in and completed the service. They then tried to charge me when I have Toyota care plus. They did not charge me but told me that I couldn’t get both an oil change and tire rotation covered under Toyota care plus. I’m pretty sure that is wrong and would like some clarity on that because that’s not at all my understanding.
2/16/2025
Steven S. VERIFIED CUSTOMER
Super helpful and friendly. This is one of the few places where I look forward to the time when I bring the car in
2/16/2025
William M. VERIFIED CUSTOMER
There is a defect with the paint on my vehicle. It started appearing over the summer but I did not have the time to bring my vehicle in to get it looked at. Now that the weather has become more severe, the bubbling has started to chip. When the car was inspected it was assessed as chips from rocks. I will have to bring my car back again in the summer after washing the vehicle to point out the spots where there are bubbles appearing.
2/15/2025
Sara D. VERIFIED CUSTOMER
He was very informative and friendly
2/15/2025
Chris B. VERIFIED CUSTOMER
Scheduling the appointment was challenging but everything with Charity was wonderful. Ample, consistent and helpful communication
2/15/2025
Sefik G. VERIFIED CUSTOMER
Excellent work
2/15/2025
Paul C. VERIFIED CUSTOMER
I really appreciate being fit into the schedule today. Eldin was helpful and answered my questions. I am psyched to know my truck is all set.
As I said to Eldin, I recomend you folks to anyone we can.
Thank You!
2/15/2025
Craig G. VERIFIED CUSTOMER
Service was great. Kate the manager also got back with us right away on a question about our car. Many thanks!!
2/14/2025
Laurel W. VERIFIED CUSTOMER
I’m not sure how seriously our request to diagnose a rattle in the steering column was taken, as it was dismissed as glasses rattling in the holder above our heads. It is clearly NOT that, so it felt a bit insulting to have the problem attributed to something it wasn’t. Unfortunately, the hourly rate that is obviously out of Eldin’s control leaves us having to now take the vehicle elsewhere to see if someone else can diagnose the issue. We do thank him for looking at the other issues we requested assistance with.
2/14/2025
Charles L. VERIFIED CUSTOMER
I enjoyed working with Isis Garden! She made my visit to Heritage Fun and Stress free!
Manny thanks.
2/14/2025
John M. VERIFIED CUSTOMER
Kai answered all of my questions. Was clear and concise about the service I was getting, and made me feel that I was valued as a customer.
2/14/2025
Dorothy H. VERIFIED CUSTOMER
I appreciate all the good work you at Heritage do for myself and so many others. Thank you.
2/14/2025
Susan G. VERIFIED CUSTOMER
All great!
2/14/2025
Margaret S. VERIFIED CUSTOMER
Excellent service as always ! Thanks !
2/14/2025
Kara B. VERIFIED CUSTOMER
I went in for an inspection and it was not done. I was ready to leave and I noticed my inspection sticker read the same.
2/13/2025
Sayyid Hazargul. VERIFIED CUSTOMER
The service was delayed and did not begin until an hour after the scheduled time.