The appointment went quickly and well! Franklin was friendly and professional.
7/9/2024
JOHN S. VERIFIED CUSTOMER
I requested that my tires get rotated and that never got completed
6/29/2024
Gary B. VERIFIED CUSTOMER
We've always had good service at Heritage Toyota and Heritage Ford. It's one of the reasons we keep buying vehicles from your dealerships.
Thanks to all of you for being absolutely great!
6/20/2024
Amy H. VERIFIED CUSTOMER
The forms indicated that a brake I don’t even have on my car was low. I like the idea of the video reviews but I don’t know how useful they are and it seems to take away from the time they spend actually working on the car.
6/20/2024
Dave S. VERIFIED CUSTOMER
Great job
6/19/2024
Glenn M. VERIFIED CUSTOMER
Very helpful service tech
6/19/2024
Diane E. VERIFIED CUSTOMER
Charity went above and beyond for me to help with an extended warranty purchased from Mcgees in Claremont, NH, which was never recorded or entered into the system (purchased 9/6/24. I am so impressed! Thank you, Charity!
6/19/2024
Edward C. VERIFIED CUSTOMER
Franklin was right on my check in. Went thru that fast. Great guy.
6/19/2024
Diana W. VERIFIED CUSTOMER
Yes I am happy thank you Diana
6/19/2024
June P. VERIFIED CUSTOMER
Nic was great!
6/19/2024
Sarah T. VERIFIED CUSTOMER
I dropped my car off at 9am and was messaged at 4pm saying that it wouldn’t be ready before the end of the day. It was returned to my chosen location which was nice however, I was not verbally told about the issues with the car (what needed to be fixed) and given the opportunity to ask for those issues to be fixed while in possession of Toyota. Thus, to fix said issues it will necessitate yet another visit and day without a vehicle. Why was I not called when the issues were noted and given the opportunity to fix them on the spot?
6/19/2024
Kathy K. VERIFIED CUSTOMER
Charity was the best person I've had in the service department.
6/18/2024
Cynthia B. VERIFIED CUSTOMER
Great job and very friendly employees
6/18/2024
Christine H. VERIFIED CUSTOMER
Thank you for the respectful service.
6/18/2024
Dan A. VERIFIED CUSTOMER
miles was great. Friendly and responsive
6/18/2024
Michael M. VERIFIED CUSTOMER
I had a problem with the transmission replacement that showed up the next day. I contacted Amy on Saturday and she got back to me on Monday morning for the next step to rectify the problem. I dropped the truck off Monday morning and talked with Admir, he listened to the complaint. Amy already set up a loaner vehicle. I received an update from Admir to let me know my vehicle was ready to pick up. At this point I am very happy with the experience that Heritage Toyota. Again Amy should definitely get a big raise. Thank you Michael M