It took 2 weeks before you had any time to repair my leaking transmission. It only got done because I had a time reserved for another service. I bought the car ar your dealership and you need to have more available time for emergency services.
6/8/2024
Brian S. VERIFIED CUSTOMER
Not happy with the problem itself. I expect it will be fixed and covered by warranty on next visit.
6/8/2024
William M. VERIFIED CUSTOMER
In and out in record time.
6/8/2024
Josh W. VERIFIED CUSTOMER
What a wonderful experience. It didn’t feel like I was even dealing with a dealership. Caleb, Kate and Pete did a fantastic job on my car and the customer service from start to finish.
6/7/2024
Sonja L. VERIFIED CUSTOMER
The service was excellent. Was disappointed that my problem wasn’t covered under warranty.
6/7/2024
Michael L. VERIFIED CUSTOMER
I was very happy that my 30K servicing
and recall servicing were free!
Admit did a fantastic job checking me
in and out and answered my questions.
6/7/2024
Stephanie S. VERIFIED CUSTOMER
Always satisfied with your service on our car at Heritage Toyota!
6/7/2024
Evelyn T. VERIFIED CUSTOMER
My first appointment Frank explained what service I needed with clarity.
I needed him to walk beside me as using a cane is new to me!
He was gracious and a delight! All was a perfect appointment with Frank!
6/7/2024
Susan S. VERIFIED CUSTOMER
Good work as usual .
6/7/2024
Thomas C. VERIFIED CUSTOMER
Failed to provide Multi Point Inspection Report at check out. Required 3 phone calls to have report emailed to me.
Thanks to Judy for her Customer Service attention - she got me what I requested in short order.
Thomas C
6/7/2024
Spencer L. VERIFIED CUSTOMER
Job well done thanks
6/7/2024
Cheryl M. VERIFIED CUSTOMER
I was very satisfied with charity she did her job answered my questions and gave me some answers to my questions and concerns
6/7/2024
Bruce P. VERIFIED CUSTOMER
In years gone by you used to have hot chocolate and other things available for free in your waiting area. Now it's just coffee. At Della, they have hot chocolate coffee.Some small bottles of water and a popcorn machine. You might want to consider an upgrade.
6/7/2024
Esther P. VERIFIED CUSTOMER
Efficient, timely, thorough and clear communication. Thank you
6/7/2024
Eva S. VERIFIED CUSTOMER
????
6/6/2024
Norman C. VERIFIED CUSTOMER
Was very satisfied job well done
6/6/2024
Marna M. VERIFIED CUSTOMER
I don’t as taken aback by the size of your operation. Larger than Phoenix dealership. I had a serious complicated problem and asked for only a diagnostic hour review. After 3 hours. Finally had to ask my status. I am unnerved because the diagnosis leads to an end of my vehicle. It makes me sad
Things that would have helped. 1) knowing h to host I should line up at the door. I was there’s 30 minutes and parked in the lot. 2) knowing that completed check in had no meaning as to time snd Sevice.
Meanwhile thank you v
6/6/2024
Colleen M. VERIFIED CUSTOMER
Asked for an oil change twice because I was less than 300
Miles away from needing it and would be driving back and forth to out of state locations. Wasn’t done.
Put dirty tire in the back seat after I just paid for a detail at auto shine. It’s always a frustrating experience at heritage
6/6/2024
Briggs P. VERIFIED CUSTOMER
MY CAR WASNT FIXED. I BROUGHT OT BACK AND WAS PROMISED FIXED OR LOANER AND HEARD NOTHING!!!!!!!
6/6/2024
Leonard P. VERIFIED CUSTOMER
I never got my paperwork for the service they said they haven’t written it up yet and would send me a copy but haven’t received it.