Set expectations way too high. When I texted would barely respond. Had to call in everyday for an update. Only to be told car is not being worked on and no techs were working on Friday and Saturday. Waited all day Tuesday to hear from miles as well.
5/29/2024
Eric A. VERIFIED CUSTOMER
I like that I got messages about my vehicle. The experience was a good one. Thank you. See you at my 10,000 mile check up.
5/29/2024
Bruce S. VERIFIED CUSTOMER
Heritage has always provided me top service!
5/28/2024
Joseph B. VERIFIED CUSTOMER
As always service was prompt & employees helpful&friendly
5/28/2024
Lohr M. VERIFIED CUSTOMER
From arrival to departure it was almost exactly 1 hour and 40 minutes. Considering what was done, which was simply a 15k checkup,that seems like an excessive amount of time. (Charity was fine; she apologized for the long wait.)
5/28/2024
Mackenzie M. VERIFIED CUSTOMER
Brett was wonderful. Extremely helpful and responsive. He gave me an accurate estimate of wait time when I arrived and filled me in on everything that was happening.
5/28/2024
Michael L. VERIFIED CUSTOMER
Very happy
5/26/2024
Jason K. VERIFIED CUSTOMER
Charity was great.
5/26/2024
Terry P. VERIFIED CUSTOMER
Thanks charity for a great job
5/26/2024
Christopher A. VERIFIED CUSTOMER
Thank you. Comfortable waiting for service.
5/25/2024
Jessica W. VERIFIED CUSTOMER
The system of drop and go was confusing to me so maybe programming in an auto text to explain what to expect would be nice. I kept calling to check on it but only bc I’m used to smaller shops and now I know but I wound up in a situation that I wouldn’t have probably set myself up
For if I knew more about what the day looks like when you drop and go.
5/25/2024
Edward L. VERIFIED CUSTOMER
Charity was great.
Your computer systems didn't know that I had the extended warranty on my vehicle. Odd that I was told my vehicle was out of warranty when in fact it was only a thir ofvthe way out on milage. Charity did look it up to see that it was still under warrenty. Explained to mm e that the two systems are not linked together. Acceptable but odd to me.
5/25/2024
Michel M. VERIFIED CUSTOMER
Nicolas did a grate job keeping informed every step of the way
5/25/2024
Jesse D. VERIFIED CUSTOMER
Thanks for going the extra mile to make sure everything was right.
5/25/2024
Christopher E. VERIFIED CUSTOMER
Great team !! Always been satisfied with Mr Rowen and the team of great workers in the service department!! Thanks for everything over the past 6 years and can’t wait to purchase a new 2025 Tacoma next year !! Thanks Heritage Toyota
5/25/2024
Dale T. VERIFIED CUSTOMER
Was told when I dropped it off that it would be an hour. It was 1 hour and 45min and I was not told it was taking longer. I was told it was done and to come to the desk. He was on the phone and then helped someone who was picking something up. I waited another 20 minutes before someone else helped me check out. I was very disappointed.