Heritage Toyota Auto Repair Service

Totally satisfied!!

Charity did an excellent job. She was accommodating, and very friendly. However, my appointment was at 9:45 AM. I arrived a bit early, but that is OK. Because I had a specific appointment. I am willing to grant that it might take 15 to 20 minutes beyond my appointment time to get my vehicle into the shop. So, now, we are at 10 AM or perhaps 10:05 AM. All I had was Vermont inspection. At 11:15, one hour and 30 minutes after my appointment time I went and asked for an update on my vehicle. It took about five minutes and then I was told it would be another 10 minutes of waiting. I was told That it was because the wheels had to be taken off to evaluate the brakes. I understand that, but now we are at almost 2 hours after my arrival time. During the time that I was waiting, I should have received updates. A person, should have come to me and said,”We are a bit behind, we are sorry, we will keep you updated.” This would have been totally acceptable to me. I should not have had to initiate a request for an update. I counted at least seven people in the receiving area, who could have looked at a computer and relayed any information to me. I am truly sorry to report a negative evaluation, however, believing you are interested in improving your business, please take note.

Excellent service

Advisor was amazing

3 hours for an oil change and state inspection. Apparently someone forgot to drive the vehicle in to the service bay and it sat in a spot marked “no parking” for an hour and a half. Heritage did make it right by not charging me for the oil change. That’s two consecutive visits that were comped because Heritage screwed up. I’ll be watching closely for oil leaks.

Courteous, informative

Super nice, very thorough, was able to change filters right then.

The issue wasn’t fixed. The light is still on and the malfunctioning is still happening

He was fantastic actually! Probably the BEST customer service I have had in a VERY long time. I've been working with Heritage for a very long time and he was personable and he was thorough. Thank you Nicolas!

I was greeted by Nicolas with a cheerful and helpful demeanor on the day of my service. He kept me updated through the process while I was waiting and the time estimate was right on schedule! Thank you for your help!

Admir was awesome! He was very helpful in getting my collision avoidance system fixed, which took some time, and two visits to the shop. More importantly, he was very polite, professional, and kept me fully advised.

Waiting on a part but Miles very helpful

A job well done and in a timely manner.

He was courteous and polite in telling me the timeframe for my service.

Excellent service!

Service was excellent.

Great job by all today!

Your entire staff give 100% towards professionalism, courtesy, and helpfulness.

Nice work, guys!

No communication. 9 am appointment car ready at 4pm ? Why make a appointment.