Always get the car in quickly. Keep me updated on progress of the work to be done.
3/21/2024
Steve R. VERIFIED CUSTOMER
Fantastic service from Amanda and the service team.
3/20/2024
Terry W. VERIFIED CUSTOMER
Thank you for the free oil change
3/20/2024
Sean I. VERIFIED CUSTOMER
Great service!!
3/20/2024
Jerry C. VERIFIED CUSTOMER
That is why we bought a Buick
3/20/2024
Scott Q. VERIFIED CUSTOMER
Took a little longer than normal but not the girls in services fault
3/20/2024
Anthony S. VERIFIED CUSTOMER
Drop the vehicle off on Thursday for an appointment. Said they did not have a rental car at the time they would get us one Monday Monday came said loaner car was still not available. Vehicle be done Tuesday. No one called on Tuesday called on Wednesday said vehicle would not be done till Thursday. Vehicle was actually not done till Friday afternoon. Also had the vehicle there in December for over three weeks and I always had to call for updates and they never gave us a loaner vehicle.
3/19/2024
Jerry E. VERIFIED CUSTOMER
I am very pleased that I was able to find out what the problem is and I have a 10:30 Wednesday appointment to fix the problem
3/19/2024
Brandon L. VERIFIED CUSTOMER
Grace has been great. Can’t say that for the rest of the company.
3/17/2024
Harry I. VERIFIED CUSTOMER
The service was excellent. Terra was exceptional. Thank you all so much.
3/15/2024
Christopher D. VERIFIED CUSTOMER
Perfect service. Thank you.
3/15/2024
Calvin W. VERIFIED CUSTOMER
Great service I was visiting from out of state and had an issue with my truck and they got me back on the road in few hours.
3/15/2024
Dennis B. VERIFIED CUSTOMER
She didn’t seem to realize why I brought in the vehicle to solve the problem I was having and didn’t seem to have any idea whatsoever in how to solve it. I had to bring it back another day to leave it all day was the request. Then they wanted to keep my phone. Can you imagine leaving your phone with someone you don’t even know?!?!?!?!? I will NOT go back to Frank Leta. Not just the service part but we went there a couple of months ago to buy a new vehicle and it was all smoke and mirrors about not honoring the advertised deal.
3/15/2024
Brooke D. VERIFIED CUSTOMER
Each day I had to be the one to call and ask for the update on the vehicle. It is very frustrating to be without a vehicle, but it is especially frustrating to learn that the work on the vehicle had been completed for several hours before I called to check on it so I could pick it up. It is worth mentioning that I am not the owner of the vehicle or the true customer, my dad is, but he is now well aware of the lack of communication with me. I will never be a Frank Leta customer in the future and this has made me appreciate JP Sides Mazda so much more for always keeping me in the loop and doing everything they can to get my vehicle back to me asap and for always offering a shuttle or courtesy car so I don’t have to miss work. Please do not follow up with me.
3/15/2024
Charles M. VERIFIED CUSTOMER
Terra Gross took care of a problem that should have been taken care of our previous visit. Very satisfied with her and the tech that looked at our Buick!
3/15/2024
Larry R. VERIFIED CUSTOMER
Very nice young lady and keep us informed on our vehicle oil changes.
3/14/2024
Aaron F. VERIFIED CUSTOMER
The service team at Frank Lita was exceptional! I mainly dealt with Grace and my courier but they both did an amazing job taking care of me and providing transport! I am extremely impressed and since we love our Acadia, I am hopeful to use them for a truck when I can afford to get one.