I’ll be happy to leave a positive feedback for Terra in the service department. As well as Brendan in sales. Since I bought my truck (2/25/2023) Brennan has taken good care of me.
2/9/2024
David H. VERIFIED CUSTOMER
She was very friendly and kept me up to date on progress and possible price increases and extended time needed.
2/8/2024
Charles L. VERIFIED CUSTOMER
I'm very happy with frank leta dealaship I bought my Cadillac there and they was fair and professional friendly and straightforward I would recommend leta to my family and friends
2/8/2024
Ronnie S. VERIFIED CUSTOMER
Very nice people and great service.
Y’all should be proud of your service department!!!
Ronnie S
2/8/2024
Lacosta I. VERIFIED CUSTOMER
Ok
2/7/2024
Shelby H. VERIFIED CUSTOMER
I noticed a problem with my glovebox closing properly. Gary addressed the problem and had a technician address the issue. He fixed the problem and cleaned the area immediately. Great customer service, thank you.
2/6/2024
James C. VERIFIED CUSTOMER
I feel both myself and my vehicle received excellent service
2/4/2024
Lisa M. VERIFIED CUSTOMER
I made an appointment for 8:30 had asked questions about pricing when booking the appointment. I was told one thing on the phone. Then told $155 diagnostics fee when I got there. I said fine. Sat there for over an hour. Then was told it’s actually 3 $155 diagnostics fees. I said just give me my car back after having not been given clear information twice, wasting an hour and a half of my day not to mention time away from my child on my day off. Then they had locked my keys in my car. Took over half an hour to get my car back to me. Then as I go out the door to get it a truck is nearly backed into it. I’m in the market for a new Yukon or Suburban. This made me lose interest in this dealer. I took it to another dealer. Booked the service with the shop manager who was clear on pricing. They diagnosed and fixed my car in only 20 minutes more than was wasted at Frank Leta. And I looked at Yukons and Suburbans and started deciding what I want in my next car.
2/3/2024
Paula L. VERIFIED CUSTOMER
Thank you for taking care of the recall here in Cape Girardeau! I purchased my Buick in Sikeston Missouri and did not want to have to go there to take care of this recall. I really appreciate you!
2/1/2024
Carolyn T. VERIFIED CUSTOMER
I haven't had my car serviced except for a recall but it still shows the recall is pending.
2/1/2024
Claudia S. VERIFIED CUSTOMER
Gary was great, no complaints about him. There were a couple things that could make my experience better.
2/1/2024
Gary H. VERIFIED CUSTOMER
Great service
1/30/2024
Adam N. VERIFIED CUSTOMER
A okay
1/27/2024
Don V. VERIFIED CUSTOMER
Grace was/is very helpful,
and quite pleasant to work with.
Also, the car started instantly and
the lights were very bright, this Saturday morning.
1/27/2024
Clint N. VERIFIED CUSTOMER
My wife was very appreciative of Gary and said he was very polite and courteous. He explained everything well to her. We have only had this car a few months and we were undecided on where we were going to get the routine service work done. But after the professional treatment we have received from Gary and Frank Leta Buick, we believe we have found that place. See you all soon.
1/26/2024
Jennifer D. VERIFIED CUSTOMER
I had a horrible customer service experience when dealing with Terra. She told me to come at a set time and day to drop off my vehicle and that there would be a loaner for me to pick up. I arrived and she made me wait around for 45 mins and came to tell me there’s no loaner to come back on another scheduled day to pick one up.
I received multiple unreturned phone calls from Terra when trying to get an update on my vehicle and also refusing to speak with me and having another employee relay the information instead of speaking with me directly. Overall she was very unprofessional and had poor customer service.
1/26/2024
Michael L. VERIFIED CUSTOMER
Grace was very pleasant and professional.
1/26/2024
Teresa C. VERIFIED CUSTOMER
Everyone is super nice. Well Coordinated Team. Good job