Frank Leta Buick GMC Auto Repair Service

I came into the dealership with what seemed what was a wiring issue. It then turned into a 9 week issue with the dealership ultimately falling short on multiple occasions. Very poor communication, lack of knowledge about the vehicle and parts, and overall felt like I was not important during this entire process. Not only was my vehicle not completely fixed, there was trash left in my vehicle by the technicians (half full Red Bull can, bolts and screws left, and paper towels covered in oil left behind). This is by far the worse experience I have ever had to endure.

Took to long to find my truck after service, did not put sticker on windshield for next oil change and couldn’t use my debit card properly because the system was not working never had this much with VanMatre...hopefully these miscues are addressed.

I thought the service was great but my glove compartment latch was broke when I got my truck back so I called and they offered to fix it right away no questions asked. So I give them a 10 out of 10 because of the willingness to make it right!!

Thank you!

I was impressed with the entire process. I look forward to working with you all in the future. Thank you.

He’s done a great job for me

None

Completely satisfied Staff was wonderful

Caleb was very kind.

Yes , I think you team did a good job Thank you Barbara H

Just a FyI. My hood was left open. Not a big deal but it could have been if my car hadn't told me it was still open some.

Great service from Terra, and maint technician personally walked me through one item that was different than it was on my previous 2017 model.

Job well done in a timely manner.

Service was great!

When I came in the day before to the parts department. I was told my part was in and ready. Then when I come in for my recall repair. I was told they had to order the part for my vehicle. Also my back wipper is bent from purchase so I am going to be out $110 to get that fixed from the other dealer that sold me the suv.

Thank you!

I dropped off my truck on October 28th for a diagnosing. We received a call on Thursday afternoon that the technician believed it needed anew engine and there was metal in oil. After waiting 5 days for more information or a call back we stopped by to talk with the service advisor, we found that the back window was left down in my truck on the lot for those five days, plus my husband checked oil and it was clean. We talked to the service advisor that had no more information on when they would be working on truck or when they could get it in. My husband stopped by on Friday October 13th and asked if he could see the keys for a minute and proceeded to leave in truck. No one has ever contacted us to see if there was a problem or even to make sure it wasn’t stolen. This was the most unorganized facility I have ever been in. Since it has changed ownership the quality service department is gone. Phone is never answered. No one is ever in the office and tech stories are horrible. We have owned a shop in cape for 26 years and would not have a business if it was run this way. Also to sum up this experience it was misdiagnosed. We knew what was wrong when we bought it in but since it only had 8000 miles on it that’s why we brought it in for warranty.

The service manager is one of the most disrespectful and unprofessional individual i have ever encountered. I will never return to this dealership for anything and will share my experience with everyone I talk to about it.

Service was great and everyone was friendly

Excellent service.!