If I'm expected to pay a certain amount I would appreciate a little more patience and understanding from the service rep and when I was trying to understand the prices of repairs show to me.
12/19/2024
Wilhelmina C. VERIFIED CUSTOMER
Symone is awesome to work with when I bring my car in for service. She's respectful, professional, courteous and always pleasant.
12/19/2024
Lenora W. VERIFIED CUSTOMER
Ruby Hernandez was a very good team member. She answered all of my concerns with very good explanations. I look forward to working with her again, when I come in for my next oil change.
12/19/2024
Bruce J. VERIFIED CUSTOMER
Brandon was loved his customer service
12/19/2024
Nancy W. VERIFIED CUSTOMER
Glad yall informed me about issues in advance...
12/18/2024
John C. VERIFIED CUSTOMER
Treated like a person
12/18/2024
Lynette W. VERIFIED CUSTOMER
This is the 2nd time I waited 3 hours with an appointment for an oil change. To the manager’s discovery, My vehicle wasn’t registered even though it said it on the pad. So my vehicle was just sitting for 3 hours. I was sitting for 3 hours. This happened to me at my last visit too. Also , in my last visit the tech didn’t do the 21 inspection like he said he did or wrote down . If the pads are not working right then get rid of them. I was very unsatisfactory with the service at the last two visits for an oil change. This is unacceptable public service!
12/18/2024
Deborah R. VERIFIED CUSTOMER
This is the first time I did not get a video inspection via text message. I waited for 45 minutes after I dropped my car off. Waiting in the waiting room, I called the Service Desk to ask why I didn't receive a message about m6 car. I had to speak to a couple of people to find out about my car. I even left the waiting room to go see what was happening with my car. As long as I have been bringing my car here, I never had this experience. I was finally text a report, no video inspection as usual.
The cashier was extremely helpful and went to ask if I could get the vehicle inspection report. I knew this was nit herjob and I really appreciated her going above and beyond to assist me.
I was very unsatisfied with this service visit. Not my usual experience.
12/18/2024
Rhonda G. VERIFIED CUSTOMER
Ok
12/18/2024
Linell L. VERIFIED CUSTOMER
Staff always courteous, friendly and professional. A pleasure to visit.
12/18/2024
Ralph V. VERIFIED CUSTOMER
I will not be returning to your location. Too often I am told "cannot duplicate the problem." Either your mechanics don't want to work, or you don't want to do legitamate warrantied work.
12/17/2024
Arlene W. VERIFIED CUSTOMER
I don't know yet if everything was set like I asked as far as when I go over the lane line my car will let me know. I wanted all that stuff set back up.
12/17/2024
Patrica J. VERIFIED CUSTOMER
Didn't like the 4hrs wait
12/17/2024
Randolph M. VERIFIED CUSTOMER
Quick service
12/17/2024
Juanita E. VERIFIED CUSTOMER
Still waiting on the car mats for the car.
12/16/2024
Sharon C. VERIFIED CUSTOMER
Mr. Jones was very sensitive to my situation, he was courteous and professional at all times.
12/16/2024
Revival Fellowship. VERIFIED CUSTOMER
Great service ???? ????
12/15/2024
Kelly R. VERIFIED CUSTOMER
Will is awesome. It wasn’t my first time working with him…always courteous and professional. Definitely an asset to the service dept.
12/15/2024
John C. VERIFIED CUSTOMER
Courteous polite, genuinely concerned about my vehicle