Very dissatisfied with my experience at Advantage Toyota. One of reasons is that one of items listed on the list that was emailed to me was that my tire has a nail in it. I was given the cost to remove it and to fix thru an email and not in person while waiting for my car. I wanted to have this fixed but I was told that my car was ready about 15 minutes later and my ticket was closed. That this could not be fixed. My concern is if there items that found that need attention for example is the dirty air filter. No one asked if I wanted this change and yet it is listed. Who makes these decisions without asking the customer. My appointment was at 1:00 pm and my car was not ready until 3:15 and yet no communication until the car was ready. I did ask was it safe to drive the car like that and I was told yes. My husband drives one hour one way on the expressway and I wanted to make sure. Then came time to pay, the customer service representative was not very friendly at all. We have been customers of River Oaks Toyota prior to becoming Advantage Toyota since the year 2000. It should not matter at what Toyota dealership the vehicle is purchased from it is still a Toyota.
10/2/2024
Mary B. VERIFIED CUSTOMER
Coupon needed!
10/1/2024
Dennis N. VERIFIED CUSTOMER
No surveys you said one simple question you have wasted my time.
10/1/2024
Ronald G. VERIFIED CUSTOMER
You're welcome
10/1/2024
Olivo R. VERIFIED CUSTOMER
Great people-good service!!!
9/30/2024
Tommy G. VERIFIED CUSTOMER
Very courteous Very professional and in a fair timely matter thank you Simone and Toyota team
9/29/2024
Darius A. VERIFIED CUSTOMER
I appreciate how meticulously yet casually Will approached providing me the customer care needed to accomplish servicing my car.
9/29/2024
Linda B. VERIFIED CUSTOMER
Your service is most of the time very good. Although after a few different problems I've gotten service from other places I've trusted.
9/28/2024
Marie G. VERIFIED CUSTOMER
Sad it was recalled, but happy it was discovered before something happened.
9/28/2024
Favour A. VERIFIED CUSTOMER
Thanks I appreciate your kind gesture, keep it up
9/28/2024
Annie B. VERIFIED CUSTOMER
The service department used to wash the car and vacuum them. The wait was very long. I am not sure why.
9/28/2024
K. P. VERIFIED CUSTOMER
Very pleasant individual.
9/28/2024
Leeotis J. VERIFIED CUSTOMER
Great service from Will.
9/28/2024
Juliana B. VERIFIED CUSTOMER
Great Service Department
9/27/2024
Bukola O. VERIFIED CUSTOMER
Great job!!!
9/27/2024
James W. VERIFIED CUSTOMER
Ruby was very polite, friendly and professional. I appreciate her prompt assistance during a stressful situation when my car broke down while visiting Chicago
9/26/2024
Idrissou I. VERIFIED CUSTOMER
Thank for all customers service
9/26/2024
Jacquel F. VERIFIED CUSTOMER
Once I left your facility for a simple oil change, I proceeded home on the expressway and my car began to produce white smoke from the exhaust pipe and would not accelerate. I had to get off on the nearest exit and call the service department. Cymone called a tow truck for me (meanwhile an hour or so later)I was picked up and brought back to Advantage. This was such an inconvenience and caused me and my children to miss important school events.