She was very polite and thorough with explanation of my services.
3/28/2024
Haywood F. VERIFIED CUSTOMER
Very satisfied
3/27/2024
Melvin K. VERIFIED CUSTOMER
Very Satisfied
3/27/2024
Ruth G. VERIFIED CUSTOMER
Some unexpected work was done about $20. I. Would like to know what that was for.
3/26/2024
Andrea M. VERIFIED CUSTOMER
I guess there was a lack of communication! I reviewed the email of the service that was completed and the service that was needed. I tapped yes/ok on all of the buttons that needed service. I guess the gentleman didn’t see my reply. When I received another email that my vehicle was all ready and I could go pay the cashier then I was told my car was outside. It didn’t dawn on me until I got in my car that I only paid $77 and some change when I should have paid approximately 600.00. So I go back inside and spoke to the same gentleman and I asked him did I get everything done that I asked for and he said I only got an oil change. I said, well I replied to the email stating that I wanted everything done and he said he didn’t see my reply back. He then told me he will get everything done and it will take about 40 minutes. I personally don’t like being contacted via email or text when I’m in your waiting area. I would prefer for someone to come out and speak to me personally. All of this miscommunication could have been avoided if someone had come and talk to me!!!
3/26/2024
Clara M. VERIFIED CUSTOMER
a little confuse about what they did do not understand every thing of the service first she said they could not rotate the tires & latre she said they rotate 2 of the tires? did not under stand first she said all the bolts on all the tires was swollen & later she said just the one on the back passage side I am confuse pls call me to explain things Clara M
3/26/2024
Ahca Early. VERIFIED CUSTOMER
Each time I have had my vehicle serviced at Toyota, I have always had remarkable customer service!
3/26/2024
Gustavo S. VERIFIED CUSTOMER
Very satisfied with the people that works at toyota
3/26/2024
Francisco G. VERIFIED CUSTOMER
You guys rock!!!!
3/25/2024
Aderonke A. VERIFIED CUSTOMER
Great services and well satisfied
3/25/2024
Mo V. VERIFIED CUSTOMER
NA
3/24/2024
Winsome F. VERIFIED CUSTOMER
I was well taken care of
3/24/2024
Lynette W. VERIFIED CUSTOMER
I waited 3 hours for my service when my appointment was at 8 am. They totally forgot about my car. Also the Tech that finally serviced my car lied saying he did the multi inspection and he didn’t . I Had put a complaint in to the manager. This was the worst experience at Toyota that I had trying to get my car serviced here at the Calumet City dealership! I was so upset! I let there with a migraine headache!
3/24/2024
Crystal A. VERIFIED CUSTOMER
I felt it took way too long, with me being the car of the morning.
My appointment was for 7, and I didn’t get out of there until close to 8:30.
3/23/2024
Barbara C. VERIFIED CUSTOMER
Will do
3/23/2024
Clara O. VERIFIED CUSTOMER
Thanks
3/23/2024
Kierstin C. VERIFIED CUSTOMER
Wonderful service Brandon was very patient and knowledgeable! Great customer service!
3/23/2024
Blanca V. VERIFIED CUSTOMER
Great job
3/23/2024
Tammi P. VERIFIED CUSTOMER
I did not appreciate the vibe when I was there.
There was no personal contact to let me know my car was ready. Everything was done electronically digitally.
No further explanation of why my car was in need of maintenance totaling over $700 dollars when I was scheduled for just a routine oil change.
3/22/2024
Idelle Y. VERIFIED CUSTOMER
They were courtesy and completed everything in the time they told me when I first arrived. They honored my coupon and advised me of the additional maintenance needed for the car. My car drives as good as it did the day I bought it in 2020