I waited for over 6 hours for a tire change and missed a day of work. They did not have any rental cars available. I was very unhappy when l left and l expressed my dissatisfaction to the service representative that assisted me.
1/20/2024
Judy S. VERIFIED CUSTOMER
Pleased with the service performed , pleased to know what further service needs to be performed . I appreciate the complete evaluation of my car & the cost relating to further repairs it . Text updates are terrific . The car printout is most helpful .
Symone was a very good service advisor. Pleased with this dealership .
1/20/2024
Elgin W. VERIFIED CUSTOMER
You representative was very polite service with a smile. I enjoyed my visit. It didn’t take very long and they let me know that it wouldn’t take very long and they came and got me completely satisfied.
1/20/2024
Maggie C. VERIFIED CUSTOMER
Daniel Evjen was very informative & explained everything in detail & patient when I had questions.
1/20/2024
Renford D. VERIFIED CUSTOMER
Short wait time excellent service well done
1/19/2024
Simon O. VERIFIED CUSTOMER
Thanks
1/19/2024
Janis R. VERIFIED CUSTOMER
First six-month appointment for my RAV 4. Daniel was very pleasant and efficient
1/19/2024
Olabisi A. VERIFIED CUSTOMER
Very satisfied, good jobs to you guys!
1/18/2024
Shaun A. VERIFIED CUSTOMER
You all need to pay him more. He is an excellent manager and cares about the safety of your vehicle and outstanding customer service. If I was rich I would pay him myself!!
1/18/2024
Olatunji B. VERIFIED CUSTOMER
Good customer service
1/18/2024
Gerald C. VERIFIED CUSTOMER
Services provided was less than professional.
1/18/2024
Lonnie W. VERIFIED CUSTOMER
Simone was extremely cordial attentive and efficient!
1/18/2024
Wilhelmina C. VERIFIED CUSTOMER
It was a pleasure having Symone assist me with my service experience today at River Oaks Toyota. She was professional,efficient,and has one of the most pleasant and likeable personalities I've come across in a long time.
1/18/2024
Bernice B. VERIFIED CUSTOMER
Pleasant
Supportive
And
Knowledgeable
1/17/2024
Craig K. VERIFIED CUSTOMER
2hrs.to complete & did not rotate the tires as agreed upon on arrival !
1/17/2024
Florence J. VERIFIED CUSTOMER
Symone Minter was professional, & understood my concerns.
1/17/2024
Lydia N. VERIFIED CUSTOMER
I did not receive a video verifying the repairs to the brakes were made. I expected to receive that.
1/17/2024
Barbara P. VERIFIED CUSTOMER
So many problems all at once
1/16/2024
Deidre D. VERIFIED CUSTOMER
While I felt the customer service was excellent and I was able to get a solution to my particular problem, I feel the pricing is excessive. We knew that my trunk would not close and that the trunk release cable and lever were not engaging. No diagnostics were necessary, but I had to wait for over two hours and received an estimate of over $1,000. I do realize that technicians have to be paid for their labor. The parts necessary for this job are only around $60. I had to pay $80 just to wait for two hours to be told what I already knew. My time is just as valuable as your technicians. I’m sure I could have been given the estimate for the work needed and sent me on my way. Considering the fact that people are having a hard time nowadays and surprise issues can be untimely, this is inconsiderate and extremely excessive.