I talked to Dominic on Tuesday the third of September and he quoted me $1500 to install 4 new brake pads turn roters and install sensors on my 2015 Lexus ls460. I set an appointment for 7:00 this morning and met with Joel. He told me $1200 for the front brakes and I believe $791 for the rear brakes plus the cost of the sensors plus tax. Somebody screwed up and I am pissed. I picked up my car and went to Ted Wiens. They quoted me $1260 for replacing all 4 brake pads, turning the rotors and brake fluid flush. Plus $60 per sensor also last Tuesday. T I paid today using Wiens $1375. They kept their word. Lexus of Las Vegas did not. I was going to buy a new Lexus 500 next year. Now I am going somewhere else.
9/7/2024
Chevy B. VERIFIED CUSTOMER
Quality service everytime. Fast and easy to deal with.
Thank you
9/7/2024
Maria A. VERIFIED CUSTOMER
Always the best service
Thank you
9/7/2024
Hal F. VERIFIED CUSTOMER
Kay has been in charge of servicing my Lexus for years and is the best service manager you have. No exception. The car runs wonderfully. Thank you.
9/7/2024
Peggy K. VERIFIED CUSTOMER
Kay is wonderful. Very professional and efficient as well as personable
9/7/2024
Lauren K. VERIFIED CUSTOMER
Joel is wonderful.
9/7/2024
Brian K. VERIFIED CUSTOMER
Totally satisfied
9/7/2024
Rene P. VERIFIED CUSTOMER
They just couldn’t replicate the issue and won’t fix it unless they can replicate my trunk not opening. I guess I understand but I can’t say I’m completely satisfied tho simply because it still is not fixed
9/7/2024
Mark F. VERIFIED CUSTOMER
Vahagen is the best
9/7/2024
Gaetano P. VERIFIED CUSTOMER
Thank you to the entire team.
9/6/2024
Scott M. VERIFIED CUSTOMER
Definitely a pleasure to have brought my vehicle here. This is my first time as an owner of Lexus. And will tell you that the service department alone is A1, I only have great things to say. I’m privileged to have been able to purchase this particular vehicle. And have the confidence in owning it with type of service to back it up. Thank you Kay! Look forward to becoming a long time customer!
9/6/2024
Big Industrial. VERIFIED CUSTOMER
Excellent
9/6/2024
Andrew A. VERIFIED CUSTOMER
Thank you
9/6/2024
Pacilinda L. VERIFIED CUSTOMER
Keep up the good work!
9/6/2024
John F. VERIFIED CUSTOMER
My service guy is absolutely the best.
9/6/2024
William W. VERIFIED CUSTOMER
Kay was great. Service email was a little lacking. I got the service status but did not get any indication that I MUST respond. So after 6 hours for the oil change I went down to find out what was up. Only to find out if I did not respond for some reason you would not contact me. Suggest you fix you notice site. But Kay fixed everything for me. Third Lexus and still will do another regardless.
9/6/2024
Justin Y. VERIFIED CUSTOMER
Excellent person to do the service job. Appreciated!
9/6/2024
Darla A. VERIFIED CUSTOMER
Lexus team was excellent!!
9/6/2024
Randall L. VERIFIED CUSTOMER
Kristina was very knowledgeable and provided great customer service.