Javier has always given the best customer service!
2/19/2025
Carolyn N. VERIFIED CUSTOMER
Awesome job, Kristina for your service & Jahrad for referring me to your dealership.
2/19/2025
Lam Y. VERIFIED CUSTOMER
I was highly satisfied!
2/19/2025
Yan L. VERIFIED CUSTOMER
I am very satisfied
2/19/2025
Kuo J. VERIFIED CUSTOMER
Thank you Kristina Duvall
2/19/2025
William W. VERIFIED CUSTOMER
The staff are friendly and efficient.
2/19/2025
Maritess B. VERIFIED CUSTOMER
I am grateful to your team, you did a great job, thanks to the whole team.
2/19/2025
James J. VERIFIED CUSTOMER
Kay did a good job.
2/19/2025
James T. VERIFIED CUSTOMER
Doing great job, thank you
2/19/2025
Michael T. VERIFIED CUSTOMER
Excellent service and experience. Thank you!
2/19/2025
Brian S. VERIFIED CUSTOMER
All was good.
2/19/2025
Margi G. VERIFIED CUSTOMER
Excellent customer service. Thank you
2/19/2025
Richmond Y. VERIFIED CUSTOMER
Everything was working (navigation and radio) before the 12V battery replacement. When I called to inquire about the cost of the battery replacement what was quoted and the price given to me was higher. In addition when my car was returned to me, navigation and radio did not even start up. It is possible it is the anti theft prevention but the customer service rep had already left for lunch and suggested replacing the entire system when it was working fine before this battery replacement. This is worst customer experience ever.
2/18/2025
Elinor E. VERIFIED CUSTOMER
Amazing service. Great caring staff A to Z
2/18/2025
John A. VERIFIED CUSTOMER
The customer service was great, but I was disappointed upon receiving the car.
I stopped and looked at the part that was installed today and noticed
there were missing screws, and the gasket was not properly installed back to its original place. (front windshield collection rubber gasket)
In which I installed back myself.
It was unprofessional for the Lexus brand dealership to make this simple mistake in which customers trust Lexus's quality work.
I didn't think the technician did not check his work and rushed the job. I feel bad for customers who are not car savvy and don't open their hoods regularly.
2/18/2025
Janice M. VERIFIED CUSTOMER
Excellent customer service well done he was knowledgeable and explain everything to me and I appreciate that he took the time to do that thank you have a good day