Hi- when I arrived at my appointment at 10am I let Henry know that I would need a driver at 11:15am. By 11:20 I followed up with Henry. He made efforts with drivers & Lyft. Somehow I didn’t get a driver till 11:40 and was late to the appointment I had to be at. I intentionally let staff know when I arrived the timeline to avoid this situation. The driver I ended up with was very nice. It seems as tho the original driver was stalling & passed off ticket as to not interfere with his break. Very frustrated. My car service went well & my car was washed very nicely
8/20/2024
Jodi S. VERIFIED CUSTOMER
Craig Kelly the service director, was also vital in helping with creating a smooth transaction and process.
8/20/2024
Philip P. VERIFIED CUSTOMER
Every thing went well.
8/20/2024
Dominique R. VERIFIED CUSTOMER
Friendly and warm staff, very clean and comfortable waiting area. Thank you for an excellent customer experience
8/20/2024
Amanda B. VERIFIED CUSTOMER
Javier is always awesome !
8/20/2024
Ngoc D. VERIFIED CUSTOMER
Everyone were very nice and professional
8/20/2024
Lizbeth L. VERIFIED CUSTOMER
Great customer service.
8/19/2024
Christopher D. VERIFIED CUSTOMER
Very professional, straight to the point while giving options and advice. No push or haggle but provided excellent customer service that felt genuine as an individual customer.
8/19/2024
Diane V. VERIFIED CUSTOMER
Joel has been my service advisor for my last 3 Lexus cars. One of the reasons I bought my 3rd Lexus is because of his professionalism and kindness. Joel is consistently someone I can depend upon and trust. My experience with Lexus and the service department has been stellar since 2007.
8/18/2024
Vincenzo V. VERIFIED CUSTOMER
Very professional
8/18/2024
Harold W. VERIFIED CUSTOMER
The Lexus team treated me like a king , everything was great.
8/18/2024
Patricia L. VERIFIED CUSTOMER
Everyone was very polite and Justin was very nice. I appreciated how quickly it went and that the cost was very reasonable.
8/18/2024
Deirdre R. VERIFIED CUSTOMER
Joel was great
8/18/2024
Matt P. VERIFIED CUSTOMER
Craig and Walter were incredible to work with
8/18/2024
Nadeem K. VERIFIED CUSTOMER
Excellent service
8/18/2024
Abedasto C. VERIFIED CUSTOMER
I called and requested for a same day appointmen and was told to come in before 3pm. Made it there at 2:50pm and my car was seen right away and was diagnosed with battery failure. The battery was replaced quickly and all warnings eliminated. Outstanding and quick service! Thanks again Vincent