Johnny Chang and Vahagn are absolutely amazing and assisted me every step of the way with the highest level of care and hospitality. Thank you all so very much. I’m incredibly happy with my Lexus and the service! You all are outstanding!
4/24/2024
Try H. VERIFIED CUSTOMER
Very good
4/24/2024
Angela R. VERIFIED CUSTOMER
Jordon Speraw was great friendly and very knowledgeable thank you i won't take my lexus anywhere else
4/24/2024
Rama V. VERIFIED CUSTOMER
Thankful for prompt accommodation on the service I requeasted. Joe is great! Thanks!
4/24/2024
Norma S. VERIFIED CUSTOMER
She is very helpful with all questions I have and explains to me what I need to do .
4/24/2024
Oliver T. VERIFIED CUSTOMER
The entire service team does a terrific job. Joel in particular makes you feel welcome, he explains everything completely, making sure the vehicle has all the needed service completed on a timely manner.
4/24/2024
Kathy I. VERIFIED CUSTOMER
Lexus Las Vegas staff are friendly and so professional! Courtesy area is also generously stocked with complimentary snacks, water and coffee. Very classy! And very welcoming!
4/24/2024
Jeanette E. VERIFIED CUSTOMER
Very friendly staff happy with their service
4/24/2024
Marcia Y. VERIFIED CUSTOMER
I’d like to see more female techs (like Phyllis) representing Lexus, especially since the majority of customers in your waiting lounge were women. Would be interesting to know the percentage of male vs female owners. Plus, I would be interested in meeting the service tech who actually does all the work and thank him or them personally. After 12 years of continuous service, I see that your process lacks a personal touch.
4/24/2024
Mary T. VERIFIED CUSTOMER
Vahagn and team are always amazing. Thank you.
4/24/2024
Mark E. VERIFIED CUSTOMER
As always, grateful appreciation and thanks to my service representative, Mr Vahagn Nazaryan, for the many years of his dedication to serving me and my Lexus vehicles. Today’s service was exemplary in receiving both the service report and video text summary. Thank you.
4/24/2024
Brandon C. VERIFIED CUSTOMER
Vahagan is fantastic!
4/24/2024
Delma D. VERIFIED CUSTOMER
Exelent customer service! I m happy with the service
4/24/2024
Rhon T. VERIFIED CUSTOMER
I like the maintenance videos you've started
4/24/2024
Doug M. VERIFIED CUSTOMER
Very good experience since this was the first time I had a problem with the car and Joel explained and answered all my concerns
4/24/2024
John D. VERIFIED CUSTOMER
Good service. The turn around time on getting vehicle up from service was better
4/23/2024
Leslie S. VERIFIED CUSTOMER
Will elaborate when someone calls me
4/23/2024
Susanna L. VERIFIED CUSTOMER
Fast and efficient. He filed for my second key when I got there. And even washed my car. Thank you
4/23/2024
Derek M. VERIFIED CUSTOMER
First time not completely satisfied with service. I asked for a shuttle home, after 50 minutes I asked someone to check and they apologized and then checked on my car. At that point they said the car was ready going to be ready in 20 minutes so I waited of course. They did give me 10% off due to the mishap but pretty frustrating. The part that was upsetting was that someone who came after me got a shuttle while I waited. At that time I had asked the driver and he said someone else was coming to get me which never happened. I’ve been going to Lexus for 7 years now and this is the first time I left frustrated so overall that’s pretty dang good service. So can’t complain, plus this is a small complaint compared to real world problems. Only reason I am writing is since I got a text asking how my experience was.
4/23/2024
Raymond A. VERIFIED CUSTOMER
Excellent service as always. Entire staff is always friendly.