Personnel and service always the best!
I appreciate the staff and service at Lexus of Las Vegas.
2/28/2024
Bisrat T. VERIFIED CUSTOMER
The service was not too bad but the quality was not close to Lexu's standards.
There was little to no attention given to me while I was standing by the service area. I was expecting someone to at least ask "what can I help you with" but those sitting there in their cubicles just glance at me and ignore me while I was looking around to talk to someone. Confusing for a new clients visiting.
The tech guys have no clue on getting the tech setting changed especially those areas mentioned in the user manual.
Car was not washed when it was brought back to me and that was intentionally left out.
I may try the henderson service area for comparison for the next service.
2/28/2024
Terry U. VERIFIED CUSTOMER
Everyone was very friendly & helpful!
2/27/2024
Ann L. VERIFIED CUSTOMER
Following up on my previous comment about Scott I just wanted to let you know that I have been an Lexus owner for more than 20 years. Mostly in southern California with four cars. I have had the best treatment at Lexus Of Las Vegas and that’s really saying something because Lexus does such a good job. So my praise for Scott means he did a superior job and you should be glad he’s a Lexus representative.
Thanks very much Ann L
2/27/2024
David P. VERIFIED CUSTOMER
Always a great experience with Lexus. Did a great job, thanks.
2/27/2024
Paul S. VERIFIED CUSTOMER
There was some dark marks on my bumper. Possibly from the washing
2/27/2024
Andrew S. VERIFIED CUSTOMER
Rachel Roemer is awesome!!!!
2/27/2024
John S. VERIFIED CUSTOMER
I arrived with a simple question, but in an hour or less, I drove out with a car feeling like I had just bought it. Looking forward to my 10,000 mile service. Completely satisfied!
2/27/2024
Hershel B. VERIFIED CUSTOMER
Treated professionally.
2/27/2024
Corrin S. VERIFIED CUSTOMER
Javier is the absolute best. He always goes above and beyond and I am a huge fan. I buy Lexus and am a loyal customer because of your associates like Javier.
2/27/2024
Jesus M. VERIFIED CUSTOMER
Vahagn was great!!! It’s great to know Lexus of Las Vegas has great people and follow the Lexus way. I too worked for Lexus many years and it felt like home away from home. Keep doing what your doing.. Hope you win employee of the month for the month of February..
2/27/2024
Home To. VERIFIED CUSTOMER
Great service
2/27/2024
Kevin B. VERIFIED CUSTOMER
I love the Lexus service team from my greeting by the real caring people who ask for my driver license and proof of insurance
To my desk meeting with Javier
THE BEST OF THE BEST
Thank you
Kevin
2/27/2024
Melvin B. VERIFIED CUSTOMER
Javier was great! Though the part I needed was out of stock, when it came in he notified me, got my vehicle in promptly and completed my needed service! Even got me a loaner car which was needed and appreciated! Totally satisfied
2/27/2024
Lane F. VERIFIED CUSTOMER
Scott was awesome. I am completely satisfied with my experience.
2/26/2024
Gabe F. VERIFIED CUSTOMER
There were a variety of issues, including but not limited to an extremely excessive quote for unnecessary work, an absurd price tag for the minimal service preformed, and the fact that my vehicle was returned to me when it was not ready. I am very disappointed and see no reason why I should not take the vehicle to an independent import shop moving forward.