Lexus of Las Vegas Auto Repair Service

Everyone was respectful and very welcoming. I appreciate the customer service and every detail that was provided to me. Thank you

Scott is always so pleasant and accomodating. He makes my service appointments enjoyable. I can't say that for other service advisors. Thank you Scott!

Lexus service has always been exceptional!!!

You will receive an excellent rating from me

I’ll be happy to complete your survey, especially when it comes to Vahagn and the Lexus Team!

Yes they are very nice

Previous service of my Lexus vehicle always seemed to run smoothly. This time it seemed awkward. 1. The service agent I requested was changed to someone else 2. Upon bringing my RX in for service I was told that new agent would be with me shortly. 3. I waited a little longer than usual when Kristina introduce herself. She informed me the agent assigned for my service was not in and she would help me. 4. Usually I receive a call around noon to say my car is ready. This time it was approaching 3:00PM, so I called. 5. Twice my call went unanswered and rolled over to the operator. The operator stated it was their lunch hour. 3:00PM? I responded since no one in service was answering calls I would get a ride to your dealership and wait if need be. 6. While on my way Kristina sent a text stating the car was ready. When I arrived Kristina said she had received an email. I can only presume it came from the operator. 7. Upon paying for my service Kristina said my car would be out shortly. 8. I sat outside and read my book while waiting. In the meantime a lady customer came out and her service agent said her car would be out shortly. 9. The lady’s car was brought out while continued to read, and read, and read. I stood up prepared to find out what was going on. I waited a little longer however, and soon my vehicle arrived, long after the other customer had departed Despite my being clearly unhappy, Kristina maintained her professionalism. So, this critique is in no way disparaging Kristina. It is my attempt to communicate how my experience differed dramatically from prior servicing experiences. I don’t know if it was a staffing or management disconnect. Hopefully my feedback will provide sufficient information to improve the experience others receive. David K

Excellent service ! Keep up the good work !

Mr Vargas was great. Good sense of humor, professional and displayed humility. I enjoyed working with him.

Javier rocks. Good man.

All fine

Joel and Kay along with all of your staff are friendly, professional and care about us and our service needs. Thanks for your help! It's a pleasure doing business with you.

Very good service....very good man. Good ???? ????

Great Car

Joel is the best, always treats us with care and is very thorough.

Very happy with our car AND the great service!

Good

Scott is very helpful and an excellent service advisor, Thank you so much

Service was excellent.

Javier have an excellent customer service. He got that friendly smile and knowledgeable