Lexus of Las Vegas Auto Repair Service

Upon dropping off my car, I spoke to my service manager. Informed him that the "Lane Assist Light " came on while driving over. Also informed him that this has happened to me several times before whenever the car is real dirty. The car was very dirty today when I dropped it off. He said he'd have them look at it. I received a text with the video of the undercarriage and recommending replacing 1 strut @ $900 and the Lane Assist repair would be $1000. I declined any other repairs....went in to pay...voiced I didn't like the $900 quote....wasn't upset...just voiced my opinion. After squaring up on the bill I drove away and the Lane Assist worked again. As I said it may since the sensors and the car was very dirty from hwy travel though bad weather. So I feel like my concern about the dirty sensors and causing the Lane Assist to malfunction wasn't taken seriously and an unnecessary repair was attempted to be obtained so I'd have to pay another $1000 for this repair. When the sensors worked -- several times-- while driving home....I was convinced , yet again-- that they were not faulty just so dirty that I received a notice saying it malfunctioned. Again....its happenned 2 or 3 times before ONLY whwn the car was very dirty after driving in snowy weather as I go to Colorado and Utah often.

Great job!!

I was completely satisfied with the service I received Christen is the best. I couldn't ask for a better service advisor.

Great service we rely on Vince completely,

Thank you.

Susan and Luis where great it was so easy to work with them

yes!

Scott was my favorite service writer I have ever had so far in all the years I have had lexus'. He was attentive and informative and listened to my concerns and executed it quickly.

Great service by Kay Andrade. Excellent service by all.

Scott Bechtel is just the BEST. Total professional who reflects very favorably on the Lexus of Las Vegas brand. Incredible customer service.

All went very well. Very happy with my service today. Scott’s the best ????.

Javier was outstanding as always!

He was very helpful, and pleasant!! Even walked outside with me to show me the car inventory.

Vince is an excellent service rep

Excellent

Thx V!!

Great Customer Service Thank you Javier!

Thank you!!!

Prompt and courteous service

Thank you for always making car service easy and not difficult.