Vahagn was perfect. He got me in and out quickly. The loaner car was real nice. I paired my phone which was fine. The mistake was enabling Android Auto. I had trouble getting back to the radio. Next time I won't enable Android Auto.
2/15/2024
Tamiia G. VERIFIED CUSTOMER
Vahagen is very patient , professional and respectful.
He explained the need for a new radiator cap thoroughly!
2/15/2024
Beverly G. VERIFIED CUSTOMER
JSTIN WAS GREAT. HE answered my questions and made sure i understood the itemized recommendations relative to the repair of my car. He also went the extra yard to evaluate my master key to insure it was working properly. What more can i say? It was my first visit to the dealership and i was impressed.
2/15/2024
Lyubomir R. VERIFIED CUSTOMER
Problems with transmission program or computer
2/15/2024
John F. VERIFIED CUSTOMER
One question turned into a comments request and notification of receiving another survey!
2/14/2024
Echols Family. VERIFIED CUSTOMER
Javier is a great represent of the excellence that is the Lexus team. He always takes such good care of me when my car is in for service.
2/14/2024
Jeffrey P. VERIFIED CUSTOMER
I love our service advisor Javier but the service dept mechanic could have gone further in troubleshooting a couple of what I felt were warranty issues. The service director was more than courteous regarding listening to my concerns and agreed to follow up with those concerns. The adviser and director were great though.
2/14/2024
Randall &. VERIFIED CUSTOMER
Great job
2/14/2024
Jose M. VERIFIED CUSTOMER
Good friendly service, thank you!
2/14/2024
Linda D. VERIFIED CUSTOMER
Joel gives me great advice and always makes me feel totally at home. I really appreciate the luxury of Lexus service and the competence of the Las Vegas team.
2/14/2024
Virginia M. VERIFIED CUSTOMER
What a terrific group of pro's.
I'v owned 4 Lexus in last 31 years... love the line*
Susan is fantastic, very knowledgeable and efficient.
The tech people she referred me to were great.
Now awaiting plates. No problems encountered whatsoever!
2/14/2024
David P. VERIFIED CUSTOMER
Still having issues with the lathe auto lane correction. It is not turned off. Also my wife says that she is still having issues with her phone connecting to the vehicle.
2/14/2024
Tim L. VERIFIED CUSTOMER
Vahagn was great!
2/14/2024
Stephen D. VERIFIED CUSTOMER
Tech indicated I had radiator leak. I declined $1000-ish repair. When I got home, I determined I needed a new radiator pressure cap.
Service on my tire issue was excellent.
2/14/2024
Christopher C. VERIFIED CUSTOMER
Would definitely recommend Lexus, awesome service team!
2/14/2024
Herminigildo T. VERIFIED CUSTOMER
None
2/14/2024
Peter M. VERIFIED CUSTOMER
Great service from Vince!!
2/14/2024
Yejin K. VERIFIED CUSTOMER
Kristina was so kind and every members are helpful. Thank you.
2/14/2024
Alice M. VERIFIED CUSTOMER
Good service will return when it is time thanks
2/14/2024
Barbara S. VERIFIED CUSTOMER
Service advisor was rude and dismissive.
Vehicle was purchased at your dealership and has an electrical draw issue that has never been resolved.