I would like to compliment my service representative, Kristina...she was very kind, helpful, and a great asset to your business. I really enjoyed my experience today, even though I have other things to repair.
1/30/2024
Danielle P. VERIFIED CUSTOMER
Thank you for your quick service
1/29/2024
Carla B. VERIFIED CUSTOMER
Smooth experience.
1/28/2024
Julie C. VERIFIED CUSTOMER
Happy dealing with Kay... she's very professional and pleasant to talk to. She is very good in assisting customer like me. A true asset to the Lexus of Las Vegas.
1/28/2024
Ki P. VERIFIED CUSTOMER
All good
1/28/2024
Marguerite P. VERIFIED CUSTOMER
Justin was great. My only issue is the price to check my window, which is a diagnostic charge of appx. $250. Ridiculous.
1/27/2024
Manny S. VERIFIED CUSTOMER
As always thank you V I appreciate all the help.
1/26/2024
Paul A. VERIFIED CUSTOMER
Always a excellent and timely service
1/26/2024
Juan M. VERIFIED CUSTOMER
Na
1/26/2024
Bryan H. VERIFIED CUSTOMER
Great service from Joel would highly recommend
1/26/2024
Jack R. VERIFIED CUSTOMER
Scott,
Was extremely Professional, Personable, Knowledgeable.
It was indeed a pleasure having him take care of my service needs.
Jack
1/25/2024
Khongpak M. VERIFIED CUSTOMER
They are excellent. Love them.
1/24/2024
Faramarz A. VERIFIED CUSTOMER
Kay is so professional and friendly.
1/24/2024
Jose A. VERIFIED CUSTOMER
Got the car fixed at projected tiime; Vince Camuto of service was very helpful and professional
1/24/2024
Kiana O. VERIFIED CUSTOMER
Outrageous labor costs with no explanation. Too many complications with digital service schedule/payment systems. No clear answers or confidence throughout information given. Informally speaking, it’s obvious that everyone doesn’t get along in the work environment. As a customer, the problem is, my service advisor couldn’t prove she was competent on multiple matters, yet couldn’t get the support of another team member on 1-22-24. On 1-23-24, I saw another team member positively assist but still showing a lack of confidence and competency about things (specifically, the payment system). Overall, I’m not dissatisfied with the customer service. It’s just that it wasn’t a pleasant experience and I left losing a ton of money for something so minor. I asked for my car to be washed and noticed it wasn’t done well. I spoke to a staff member who admitted to washing my car and pointed out several areas that weren’t cleaned. He mentioned it had to do with the machine used. Spending over 1,000 today for the services provided was just not worth it. However, I did enjoy catching up with Amanda on the sales side the day before. It made my day!
1/24/2024
Joseph B. VERIFIED CUSTOMER
Joel Gooding & whole service department are excellent — the way a 1st class dealership/operation should be ! !
1/24/2024
Mitch H. VERIFIED CUSTOMER
Every time I come down there it’s a great experience. Joel is a great service provider he always makes sure that I’m taking care of and I appreciate it. I don’t take my car anywhere else. The service there is fantastic always.