My husband bring my car in service today he very happy Kay very nice . Good service
12/28/2023
Andy A. VERIFIED CUSTOMER
Good job
12/28/2023
Karla B. VERIFIED CUSTOMER
Javier seems to really dislike his job and I can’t blame him. My car was returned to me with the key fob not working. I thought it was covered as part of the 75k service which I booked and came in for. I was convinced to get the 70k service which apparently does not cover they key fob. But the question is why was my car returned without discussion the key fob which doesn’t work.
The text message system is very impersonal. I have no idea what a throttle pad is and why I need it “cleaned”. This is the first time the text system was used for me and it feels very deceptive.
Lastly the website clearly states they the service department is open until 8pm. I arrived at 6:01pm and wasn’t able to pick up my car. When I showed Javier this there was no sorry for your inconvenience just a send me the link so I can show my manager.
12/27/2023
Susan F. VERIFIED CUSTOMER
Your employees are wonderful!
12/27/2023
Bernardine Z. VERIFIED CUSTOMER
I waited 2 1/2 hours for an oil change and a check up. The car has 8500 miles. I had an appointment and the wait was much too long
12/27/2023
Hue L. VERIFIED CUSTOMER
Kay very nice and friendly . Good service everybody there
12/27/2023
Melanie P. VERIFIED CUSTOMER
thank you Scott!
12/27/2023
William R. VERIFIED CUSTOMER
Very helpful thank you for your service
12/27/2023
Miriam M. VERIFIED CUSTOMER
Vince is always the best! He is the reason we keep buying Lexus cars! Superb service!
12/27/2023
Qingyun L. VERIFIED CUSTOMER
Excellent customer service,Thank you so much!
12/24/2023
Jennie D. VERIFIED CUSTOMER
Great!
12/23/2023
Alston C. VERIFIED CUSTOMER
None
12/23/2023
Moussa D. VERIFIED CUSTOMER
Amazing service and friendly staff.
12/22/2023
Vatsana N. VERIFIED CUSTOMER
Kristina was very pleasant and helpful. Everything was completed in a timely manner. Thank you
12/22/2023
Ralph L. VERIFIED CUSTOMER
Javier always provides excellent service. Thank you.
12/22/2023
Christopher S. VERIFIED CUSTOMER
He’s definitely an assist to the dealership. He makes getting service so quick and easy and is very informative with the process.
12/22/2023
Mimi L. VERIFIED CUSTOMER
Thank you
12/21/2023
Fe A. VERIFIED CUSTOMER
Very helpful and accommodating.
12/21/2023
Margreat M. VERIFIED CUSTOMER
Excellent, professional, friendly and accommodating in providing service.