Many thanks to Shannon and Christina for their help and good communication. When I couldn’t reach Road Service, Shannon got right on it , keeping me informed. After the car was towed to the dealership, Christina explained what would happen and answered my questions. Both of them were compassionate and reassuring.
1/24/2025
Guillermo C. VERIFIED CUSTOMER
Always a great experience, my wife and I really enjoy to come here.
1/24/2025
Theresa G. VERIFIED CUSTOMER
I excellent work and everyone was nice
1/24/2025
Janet M. VERIFIED CUSTOMER
Tho I felt something while driving my car, and the tech did not see or hear anything. I had my brother with me while we both felt the car dip in while taking a left turn. And it did it twice when taking a left turn. Right away I called Lexus and took it in. Just a little disappointed nothing was done, they just drove it around and looked at it, is what I was told. I wish they looked further more into it. I was expecting maybe opening up something underneath to look into it. But that was not the case.
1/24/2025
Lynn S. VERIFIED CUSTOMER
Vince was great-always great service !
1/24/2025
Timothy F. VERIFIED CUSTOMER
I received top notch service as what Lexus stands for. Kay treated me very well and answered all my questions in a knowledgeable fashion. If I would ever go back I will dub to work with her with all of my service duties of my vehicle. Also,the snacks were delight.
1/24/2025
Franklin S. VERIFIED CUSTOMER
Very courteous and efficient
1/23/2025
Jacilyn N. VERIFIED CUSTOMER
Excellent customer service!
1/23/2025
Nedra H. VERIFIED CUSTOMER
Vahagn was wonderful as my representative. It was great dealing with him. He is very service oriented. It’s very hard getting that in today’s time. I was glad to have him as my representative.
1/23/2025
La J. VERIFIED CUSTOMER
Customer service was the best. Javier and the person receiving my vehicle and drop me off was very polite and kind. He made my day very nice and it was an easy process. Everything was explained to me as this was my first time coming to this dealership, I will be back for the next service. Thank you for the snacks, the ride, and the service. I appreciate it.
1/23/2025
Bhichai T. VERIFIED CUSTOMER
Good
1/23/2025
Michelle B. VERIFIED CUSTOMER
I have been coming to Lexus of Las Vegas service for at least 15 years. I have had all kinds of service advisors. Trained, not-so-trained, great customer service, horrible customer service. I might mention we have bought 3 vehicles from you over the years. So there has been an incentive for the service department to offer exemplary customer service over the years but it hasn’t always been there. Not sure what has happened but the service has been EXCELLENT the last two times I have brought the SUV in for service, then today for a parts issue. Kay Andrade is going up and beyond for the customer. When she found out it was going to take a few minutes to bring my car around after service, she retrieved it for me. She also has nailed the time to finish the vehicle accurately. The car is fixed and washed AND DRIED….not dripping wet. The team also works well together-I got there early today and Kaye was at lunch. The check in person got another service person right away to start the service so I could go to lunch. This never happened before. Like I said, not sure what has happened but I was truly treated like a great customer! Thank you, I may buy another car from you….see how this works?
1/23/2025
Tigist M. VERIFIED CUSTOMER
Good job I am very happy with you guys. Thank you
1/23/2025
David U. VERIFIED CUSTOMER
Good as always
1/23/2025
B B. VERIFIED CUSTOMER
Thank you for your good service.
1/23/2025
Dane C. VERIFIED CUSTOMER
You guys are always friendly and give great service!
1/23/2025
Jason K. VERIFIED CUSTOMER
Great staff
1/23/2025
Danielle L. VERIFIED CUSTOMER
Suburb service as always. I'm waiting to hear back from Susan with a trade in value, she looked over the car when it was in for service.
1/23/2025
Dennis D. VERIFIED CUSTOMER
Was treated great. As usual. Great service every time.