The servicing of the car was great and went quickly. The problem was when we went to pick it up (after being notified that it was ready) we waited about 20 minutes for our car to be brought around and finally went to our service rep to ask about the delay. He went and got if for us right away. We feel that you need to come up with a way to bring the completed cars out much faster. Thank you.
1/10/2025
Laura M. VERIFIED CUSTOMER
Thank you for your professionalism
1/10/2025
Janet W. VERIFIED CUSTOMER
Everything was great. Vince made it easy and my wait was minimal.
1/10/2025
Sonia Q. VERIFIED CUSTOMER
To whom it may concern,
I checked off "No" to the questionnaire due to an incident that happened when picking up my vehicle. I was notified that my vehicle was ready, upon arriving at the service center my advisor was out to lunch. The problem was that so was the majority of the office staff leaving noone to attend to customers. I waited at the service desk for a long period of time waiting for help before flagging down an employee that could assist me. I asked to speak with the manager prior to leaving and reported my dissatisfaction; I told Craig that all of his staff leaving for lunch at the same time and leaving customers to wait was not professional nor good business practice. As a customer I don't want to feel like I'm bothering someone to do their job, a few members that were left saw me standing there and stated ..".someone will be with you", and that never happened! This was my first visit to your dealership for maintenance for our new vehicle. I'm hoping that our next interaction is better since I was not impressed on how I was treated today.
1/10/2025
Randall C. VERIFIED CUSTOMER
Excellent service. Very efficient. Loaner was great as well.
1/10/2025
Xuping H. VERIFIED CUSTOMER
Very satisfied with your service, thank you
1/10/2025
Gregory B. VERIFIED CUSTOMER
Good ????
1/10/2025
Jenny G. VERIFIED CUSTOMER
Amazing staff and not too much time waiting. Beautiful work. Thank you!!
1/10/2025
Curtis C. VERIFIED CUSTOMER
Kay was wonderful to work with and keep in the loop on my car. I’m thankful for her and the team at Lexus.
1/10/2025
Jeanine D. VERIFIED CUSTOMER
Kay amazing and u will always have me as a customer as long as shes there
1/10/2025
Betty S. VERIFIED CUSTOMER
nothing but good to say about Lexus Of lasVegas and your employees they all go over and beyond to make it a very pleasant experience for you. Thank you, Lexus Of lasVegas.
1/10/2025
Parson Legacy. VERIFIED CUSTOMER
Wonderful experience!
1/10/2025
Angela &. VERIFIED CUSTOMER
Great service!
1/10/2025
Gerald T. VERIFIED CUSTOMER
Javier was excellent!! He was very helpful, answered all my questions, and gave me valuable insights on my car. His estimate of the waiting time was spot on.
1/10/2025
Sara D. VERIFIED CUSTOMER
Kay is always so nice and friendly, and the men that take in the vehicle and brought me my car afterwards were all very nice as well! Thank you.
1/10/2025
John O. VERIFIED CUSTOMER
Always treated with amazing professionalism and friendly service
1/9/2025
Mark J. VERIFIED CUSTOMER
Very helpful with questions about vehicle range, I believe Don was the manager that was most helpful