I had an unpleasant experience. Road assistance driver was rude. The assigned service agent on the day of my appointment had day off. When the towing truck dropped off my car I had nobody at the service to help me. I talked to a sales person Krystal Reyes about the rudeness of the tow truck driver and she said to me: you are difficult to please. Finally Don Turner helped me to arrange to service my vehicle. When I was picking up my car Don Turner told me that service department of Lexus doesn’t diagnose vehicles. The customer needs to know what needs to be fixed before the customer brings the vehicle. My understanding I need to take my car to a mechanic for diagnose to find out what needs to be done and only after that I can take my car to Lexus service and tell the service representative what needs to be fixed. I believe this is a very poor service.
12/24/2024
Warren W. VERIFIED CUSTOMER
Kristina Duvall was my service advisor. Very professional , courteous and knowledgeable.
12/24/2024
Mark M. VERIFIED CUSTOMER
Javier was exceptional! Thanks!
12/24/2024
Jane E. VERIFIED CUSTOMER
Kay was amazing as always
12/24/2024
Laura C. VERIFIED CUSTOMER
Your service department is why I will always buy Lexus
12/23/2024
Suzanne L. VERIFIED CUSTOMER
Joel Gooding did a great job....as always!
12/22/2024
Daphne B. VERIFIED CUSTOMER
Thank you.
12/22/2024
Andrew U. VERIFIED CUSTOMER
My service guy was great as usual, but the new young guy who checked me in from outside wasn't very kind of respectful. Before he handed me back my id and insurance, he dropped my id on the striped side scratching it possibly and didn't care to say excuse me or sorry because he wasn't being very careful with my personal items. When he gave me my car back at the end of the day, he still wasn't personally kind of friendly.
12/22/2024
Oliver W. VERIFIED CUSTOMER
Don was amazing. Thank you for continuing to deliver excellence!
12/22/2024
Pauline S. VERIFIED CUSTOMER
Prompt, efficient and pleasant staff
12/22/2024
Deborah C. VERIFIED CUSTOMER
Greet service very profession & kind
12/22/2024
Ali M. VERIFIED CUSTOMER
The service at your dealership is amazing. It will be the reason for my next purchase of a car, which will be a lexus.
12/21/2024
Krizza O. VERIFIED CUSTOMER
The staff were great however, I was not told that my tires were needing change. I had my tires checked for the alert signal is on 2 days after having my “detail check” service done at Lexus. When my husband took it to a car shop, my tires all have leaks and issue will be re-current. All tires ended up being changed.
12/21/2024
Jaqueline M. VERIFIED CUSTOMER
Your TEAM is the best! Always feel valued and you are the only place I'll ever buy/service my lexus.
12/21/2024
Donald M. VERIFIED CUSTOMER
Everything was great! The staff was great. Car completed on time.
12/21/2024
Dennis &. VERIFIED CUSTOMER
Thanks so very much for arranging service visit so promptly, we really appreciated it!