The service advisor went above and beyond by taking care of my issue by taking the responsibility of fixing what I noticed that caused loosening and removal of the two screws that secure the tire guard. Thanks Javier even though I came back for it
12/5/2024
Debra P. VERIFIED CUSTOMER
Excellent
12/5/2024
Firooz M. VERIFIED CUSTOMER
Every interaction with Vince has been pleasant. He truly understands how to ease a customers mindset.
12/5/2024
Joyce J. VERIFIED CUSTOMER
Thanks for all you do.
12/5/2024
Doug P. VERIFIED CUSTOMER
Excellent service and very fast turn around.
12/4/2024
Lynda C. VERIFIED CUSTOMER
Kay was very nice and professional!
12/4/2024
Kristofor J. VERIFIED CUSTOMER
Justin is always very thorough helpful and kind. I clicked the trade-in appraisal only has a curiosity. Thank you.
12/4/2024
Kazuko F. VERIFIED CUSTOMER
Vince was courteous and considerate. My Lexus needed more time than I anticipated as all the tires were replaced by new ones. He arranged the ride to and from the Lexus dealership. The driver, Dave was friendly, pleasant and nice. Everything counts in terms of customer satisfaction and they did well. Thank you.
12/4/2024
Barbara A. VERIFIED CUSTOMER
Joel is a great service adviser. He always takes care of us with providing excellent customer service. Joel is very knowledgeable and professional. Would not go to anyone else. Thank you
12/4/2024
Michael M. VERIFIED CUSTOMER
Not a long wait good service
12/4/2024
Anna P. VERIFIED CUSTOMER
I didn’t get a loan car , even though I requested one, knowing that my service won’t be quick due to issues with my passenger back window, so I had to reschedule my appointment! And also I was told by Christina that I have to loose one of my free service because it’s been a year since I bought my vehicle. From my understanding it’s either or and not because it’s been a year , it’s my first service for 5000 miles and I don’t understand why I have to lose another service! So I would like to clarification on that , because it’s not what I’ve been told when I bought my GX . So someone is definitely not saying the truth. So disappointed!!!
12/4/2024
Mario T. VERIFIED CUSTOMER
Thank you for an excellent service
12/4/2024
Marjorine D. VERIFIED CUSTOMER
All inquiries were answered. Joel Gooding was perfessional, knowledgeable and customer savvy.
12/4/2024
The Carlos. VERIFIED CUSTOMER
Javier is always a professional. It is always a pleasure dealing with Javier.
12/4/2024
Robert N. VERIFIED CUSTOMER
Way overpriced
12/4/2024
Suzy R. VERIFIED CUSTOMER
Once again Javier & the service center took great care of me & my Lexus. Rachel was also fantastic & patient with me, answering all of my questions. And Assistant GM Roy is always great, making sure all of our needs were met. Overall, another great visit with my favorite Lexus people!
12/4/2024
Christy F. VERIFIED CUSTOMER
Henry provided first class service! Thank you!
12/3/2024
Dawn H. VERIFIED CUSTOMER
I think the detailer forgot to clean my interior other than the carpet. My rims are dirty in spots, the door jams are dirty, the interior looks like some wiped it with a wet dirty towel and did not dry it, the portion between the doors on the outside were not detailed. Honestly other than the carpet being cleaned and air freshener my car is not any cleaner than the wash that comes with every service. I have pictures time stamped from this morning before I drove it for the first time after picking it up last night. I am happy to send them for review.
Thank You
12/3/2024
Grace S. VERIFIED CUSTOMER
Lyn is very efficient .
12/3/2024
Dianne S. VERIFIED CUSTOMER
Vanagn Nazaryan provided outstanding customer service. His quick resolution and attention to details were remarkable and greatly appreciated. I’m incredibly impressed by his professionalism. I look forward to continuing purchasing Lexus‘s and having them serviced at Lexus Of Las Vegas.