My service advisor ( Kristina Duvall ) was very helpful and professional. My vehicle was ready in a timely manner. Mrs. Duvall also advised me of other services that I will need in the near future. Lexus is the only vehicle that I have ever owned. And I love my Lexus.
11/23/2024
Allen C. VERIFIED CUSTOMER
Treated well. It was very nice offering the Lyft rides to and from my home.
11/23/2024
Damian F. VERIFIED CUSTOMER
The Service Department if your dealership is very well organized; had ver courteous and professional staff; and does excellent work in a timely manner. My only suggestion is you are very expensive. Certainly would help your customers if your prices could drop, even 5%. Better yet give your customers who spend specific amount on repairs in a year, give them a 5 - 10% bonus on all repairs for a year or two or three.
11/23/2024
The Wallace. VERIFIED CUSTOMER
Fast and efficient. Joel is always so thorough, I appreciate that.
11/23/2024
Larry W. VERIFIED CUSTOMER
Vahagn Nazaryan was nice and helpful he kept me updated daily. Thank him for that. Now for as the vehicle goes if this doesn’t happen again my wife will be very happy. THANk YOU VERY MUCH!!!
11/23/2024
Holly S. VERIFIED CUSTOMER
Excellent service.
11/23/2024
Andrew K. VERIFIED CUSTOMER
Friendly service.
11/23/2024
Jessie H. VERIFIED CUSTOMER
Amazing service
Javier your the epitome of customer service!
11/23/2024
Janet M. VERIFIED CUSTOMER
I love the service! My advisor Joel is very thorough .
11/23/2024
Bernard H. VERIFIED CUSTOMER
Joel was very clear on the service that was going to be done. He gave me a time the service would be completed. All the services were completed and was done at the time Joel said. I’m very happy.
11/22/2024
John P. VERIFIED CUSTOMER
Please thank Don Bushmier as well
11/22/2024
Jose P. VERIFIED CUSTOMER
All went well, Javier was super nice and very detailed
11/22/2024
Valerie M. VERIFIED CUSTOMER
Always a great experience. Everything explained about what was done.
11/22/2024
Doreen C. VERIFIED CUSTOMER
Thank you!!!
11/22/2024
Rey M. VERIFIED CUSTOMER
Good service. Staff were very courteous and helpful.
11/22/2024
Erica S. VERIFIED CUSTOMER
I had an 8pm appt. Nobody greated me. As I was prepping my car (cleaning it out and getting my cords and bags ready) the lady checking in checked everyone in before me. She did not acknowledge me. I also wasn’t informed that service was backed up when I had made my appt and didn’t learn this until almost leaving when my service advisor told me. I had to take additional steps to get my car back so I could get my car seats out. I had work at 830 and didn’t leave the dealership til almost 9am. When my service advisor send videos they didn’t have sound 2/3 times. When he sent me my bill I was unable to pay online as it was a link to my service video again. My detail also lacked attention to detail as when I put my USB cord in there were crumbs on my controls and crumbs still between my seats in the back of my car from the kids. The job was not done 100%, and my experience here made me feel like I was at a regular dealership this time around.
11/22/2024
Angela C. VERIFIED CUSTOMER
Justin was great ,, customer service is so good and so helpful
11/22/2024
Mary B. VERIFIED CUSTOMER
Joel was kind and a great listener. He addressed all of my concerns and made me feel confident about bringing my vehicle in for service. Every staff member was friendly and polite.
11/22/2024
Dana A. VERIFIED CUSTOMER
Javier was great in helping me resolve the issue quickly.