After 2 days in the shop, when I got the car it was not washed. Anyway Kay was able have it washed. But I have wait for another 40 mnts
11/22/2024
Yorghos T. VERIFIED CUSTOMER
I’m thrilled with my Lexus and with the caliber of service that I received today and each time I come to your esteemed dealership. Everyone was exceptionally kind and professional. I have been coming to Vahagn for years, since Christmas of 2006 when my husband purchased a 2007 Lexus RX 350. I am happy to say that Vahagan exceeds our expectations each time and consistently sets a new standard of excellence. He’s the best!
11/22/2024
Eric G. VERIFIED CUSTOMER
Excellent service!
11/22/2024
Jason C. VERIFIED CUSTOMER
There is no replacement plan at the moment. Thank you
11/22/2024
Leland O. VERIFIED CUSTOMER
He was polite and a good company reprepresenative
11/22/2024
Maison N. VERIFIED CUSTOMER
I had a few bad experiences with my last visit! First, I brought service package from you guys when I got the car. I missed understood what I purchased. Which was 5yr 75,000 miles warranty but it was a service package. I never received anything sayingthe my 4yr warranty was expiring in October. My actual steering wheel started giving me issues in September but I was waiting till my next oil change. I found out once I brought my car in that my warranty had expired.
Next issue was agree to let your service see what was wrong with my steering wheel. I was informed that it would cost $275 but if I agreed to the fix the issue then the $275 would go to the repair. I was later texted the bill with wheel alignment, battery change out steering wheel price.
Since I was committed to already paying $275. I decided to get the battery replaced.
At pickup I was ask to pay for both battery and $275. Which cost me $700
I am definitely disappointed! The lack of communication but it was crazy experience that I will learn from???? This will never happen to me again in life
11/22/2024
Jenny B. VERIFIED CUSTOMER
Thank you to VINCENT for his above and beyond service
11/22/2024
George V. VERIFIED CUSTOMER
No additional comments.
11/21/2024
April S. VERIFIED CUSTOMER
Kay kept me informed and checked in frequently during my service. She is a great communicator and asset to your team.
11/21/2024
Samuel F. VERIFIED CUSTOMER
All good.
11/21/2024
Dimitri R. VERIFIED CUSTOMER
Thank you as always for a great service, Vahagn.
11/21/2024
Rochelle U. VERIFIED CUSTOMER
The work was great, the only feedback I would like to give is I don’t think you should offer appointment times at 12:00 if the crew is going on an hour lunch at 12:00. My husband at an extra hour at the dealership because they told him they were going to lunch and would be back in an hour to get started. We live in Centennial Hills so it is too far to go back home so he sat there almost 3 hrs for an oil change.
11/21/2024
Linda S. VERIFIED CUSTOMER
Quick and efficient.
11/21/2024
Annie N. VERIFIED CUSTOMER
Mr. Vahagn Nazaryan is incredibly knowledgeable, transparent, and genuinely cared about addressing my concerns.
11/21/2024
James F. VERIFIED CUSTOMER
Justin always provides excellent service.
11/21/2024
Mikeviet B. VERIFIED CUSTOMER
Absolutely wonderful to work with. She’s the definition of the Lexus covenant. Thank you so much for going above and beyond making my first visit to Las Vegas a pleasant one.
11/21/2024
Michael T. VERIFIED CUSTOMER
Thumbs up!
11/21/2024
David B. VERIFIED CUSTOMER
Vincent is great!
11/21/2024
Mark L. VERIFIED CUSTOMER
Javier was very helpful and expedited the car service and my transportation needs. I really appreciate his help and making the car service as smooth as possible.