Car does not seem to be repaired. All the sensor lights came back on less than 72 hours after I got my vehicle back.
10/20/2024
Dennis F. VERIFIED CUSTOMER
Was told it would take two hours to change the oil replace filter rotate the tires but 4 1/2 hours later I had to ask where is the car was being washed which I did not ask for since I washed it the day before so my suggestion would be give a realistic ETA in the future and I could Uber home and Earn money driving for Uber sitting there watching TV for 4 1/2 hours
10/20/2024
David O. VERIFIED CUSTOMER
Thank you
10/20/2024
Gregory G. VERIFIED CUSTOMER
Great job everything was done to my satisfaction
10/20/2024
Willie R. VERIFIED CUSTOMER
The Services was Great..
10/19/2024
Rob L. VERIFIED CUSTOMER
Javier is great to work with.
10/19/2024
Kenneth P. VERIFIED CUSTOMER
Great
10/19/2024
Carmen A. VERIFIED CUSTOMER
Thank you for the good and prompt service
10/19/2024
Lucresha W. VERIFIED CUSTOMER
Kristina is a true asset to your company. She treats me with the utmost care every time I come. She answers my questions whenever I have them. I hope she has a long career with Lexus!
10/19/2024
Jerry K. VERIFIED CUSTOMER
Exceptional service. Greatly appreciated Justin.
10/19/2024
Wei C. VERIFIED CUSTOMER
Javier has been great!
10/19/2024
Kathryn W. VERIFIED CUSTOMER
Despite having an appointment waited 30 minutes in the car line to then be sent inside to wait another 20 minutes before having advisor.
When I asked my advisor future appointments if there was a different day or time I should book next time to avoid a near hour long wait Kristen told me “we are a busy dealership you just have to wait”. She then told me it would be 5 hours before my service would be completed despite the call center when I made the appointment I was told it would take 1 hour to 1.5 hours.
I also witnessed a see advisor tell another customer when the customer politely and calmly asked how long his service would take yell at the customer that it always takes time, customer asked how long if he came back on Monday and this advisor YELLED just get back in your car. ( do not know this advisor’s name but he is a heavy set Hispanic man who’s desk is in the corner on the way to lobby).
Strongly recommend you figure out wait times but at minimum warn people of reality and most importantly coach your advisors to not yell.
10/19/2024
Rena S. VERIFIED CUSTOMER
Henry Montoya was always helpful and I personally Thanked! Him for that.
10/19/2024
Marvin S. VERIFIED CUSTOMER
I was completely happy with the service thank you
10/19/2024
Peter C. VERIFIED CUSTOMER
Great job Justin
10/19/2024
Micah B. VERIFIED CUSTOMER
Always a good experience. Presents me with my options and is straight to the point
10/19/2024
Corazon D. VERIFIED CUSTOMER
Wonderful friendly staff
Very helpful and accommodating
Specially Ms Kay Andrade always
Cheerful and welcoming
make me feel at home
10/19/2024
Juan R. VERIFIED CUSTOMER
Everything is good I was treated very well thank you
10/19/2024
Nicole G. VERIFIED CUSTOMER
I asked to have my timing belt checked, but I did not get a report on this. My Lexus reports that the timing belt was changed recently at a different Lexus location before I bought the car, but there is no sticker indicating the work was done. I forgot to ask about the status of the timing belt when picking up my vehicle, as I was taken aback by a large quote for the work to be done (all 4 wheel bearings). I asked which bearing was in the worst shape so I could start there, and Henry would not share this information with me. The said all wheels sounded “noisy”, but Henry could not share which wheel had the most play and which one I should start start with. Also, I took the GX to 2 other independent Lexus/Toyota shops and both shops said I only need to have my front driver side bearing repaired. Very disappointed with the service and feel like I should not have been charged $313 to have someone listen to my wheels and not give me my timing belt report.
10/18/2024
Denise R. VERIFIED CUSTOMER
My car was kept for 2 days for an oil change and 60,000 mile check up. The battery died the next day. When I called to ask if my battery was checked, I was told that was not protocol unless requested. When I checked my Lexus paperwork, it showed the battery had been tested and there were no issues. I was told it would take hours to check the battery. The AAA personnel showed us within minutes that our battery was dead. Also, once car was given the check, it was recommended that I have more work done. Then, I was told it didn’t need to be done right away.