We are happy with caesar, maintenance guy.
for the service. Very helpful and took time to explain with our concerns. Excellent job!
10/15/2024
James J. VERIFIED CUSTOMER
3 hour wait for an oil change. I think you guys are overbooking.
10/15/2024
Michelle S. VERIFIED CUSTOMER
He was very pleasant ????
10/15/2024
Anthony C. VERIFIED CUSTOMER
Still the best service experience in the biz. Thanx Lexus & thank u, Kristina.
10/15/2024
Joshua B. VERIFIED CUSTOMER
You guys are great!
10/15/2024
Lessie C. VERIFIED CUSTOMER
Arlene, went above her Expectations, great service!!! EXCELLENT ON A SATURDAY
10/13/2024
Larry G. VERIFIED CUSTOMER
Thank you for your great service
10/13/2024
Adrienne E. VERIFIED CUSTOMER
Kristina was very nice and knowledgeable!
10/13/2024
Gregg C. VERIFIED CUSTOMER
Joel has been taking care of us for a very long time and he is great.
Thank you
10/13/2024
Kathy K. VERIFIED CUSTOMER
Great. Thank you.
10/13/2024
Mike V. VERIFIED CUSTOMER
I brought my 2021 ES 350 in for some minor repairs and was quoted $1,435.95. My lease is up in 2 months and I will be taking my business to BMW since Lexus is unable to take care of me. I expressed to my service advisor that I was interested in exploring new makes and models as I was interested in entering into a new lease with Lexus, specifically the make and model of the loaner car that I was provided with. My current mileage plan allots me 48,000 miles and my odometer currently reads less than half that (23,198 to be exact). I’ve utilized the dealership for a single oil change for the entirety of my lease so it’s disheartening that the dealership can’t fix a turn signal switch in which I need to legally operate the vehicle. I will be taking the vehicle to be fixed elsewhere and would like to know the next steps in turning it in.
Thank you for your time and I hope you’re able to enhance your guest experience as you’ve lost me as a customer. I did enjoy my vehicle but the customer service aspect is a big deterrent for me when it comes to brand loyalty.
10/13/2024
Cleveland H. VERIFIED CUSTOMER
Great job
10/12/2024
R D. VERIFIED CUSTOMER
Other than the three hour wait at the dealership, everything was good. Thank you.
10/12/2024
Dwight V. VERIFIED CUSTOMER
Excellent service experience!
10/12/2024
Mary S. VERIFIED CUSTOMER
Great experiance... thank you.
10/12/2024
Erwyne W. VERIFIED CUSTOMER
Excellent service
10/12/2024
Maureen B. VERIFIED CUSTOMER
Thank you
10/12/2024
Kuulei P. VERIFIED CUSTOMER
The entire staff are always friendly and professional.
10/12/2024
Jennifer F. VERIFIED CUSTOMER
It started out a little rocky, but Lynn went above and beyond