Lexus of Las Vegas Auto Repair Service

Service is always excellent with Lexus

Thank you for your service!!

Excellent work and great work! ????????????????

Vahagan is always very prompt, efficient and honest. It’s a pleasure working with him.

Thank you to Christina (and the team)for the excellent customer service I received

Mr Montoya was efficient, polite and helpful.

Joel is fabulous. Best service ever.

Na

Everyone was timely and helpful.

The drop off, wait time and experience were excellent.

Best service we have had so far very accommodating!

Very friendly very thorough very professional

My car is handwashed weekly and as requested Vince placed a "no wash" notice on the service. The car was not washed, and that was great. However, when the front and rear windshield wipers were checked, it left my front and rear windows very dirty as well as nearby body parts.

The service manager was great and very professional, and the service on my vehicle was first class, thank you.

Kristina was amazing to work with! She took care of every concern I had.This was my first visit to this Lexus location and will now be the only location I go to!

When I originally brought the vehicle in, it was to complete the 90K service needs while also inspecting the front driver and passenger seats to determine why heated function wouldn’t operate correctly.i receive a call that the heated seat issue was warranty as well as an issue with the driver side AC. It was communicated to me that due to the cost of the repair approval was needed by the warranty company. At no time was it communicated to me that the heated seats issue was not covered. Fast forward, I pick up the vehicle and take it home- almost $1K later. The next day I hear a slight rattle as I also notice a small rip in the arm rest. As the days go on the top gets bigger and noise gets louder. Once I return from working in another city, I return the car for service. Taking off another day to bring to bring the car in. The issue was retorting. A safety issue. When I return to pick up the car, again taking off work there is nothing documented on the paperwork stating what was found or what was done to fix the issue, why not? I’d really like your help to remedy the matter. I’d like to know how the vehicle came to suddenly need retorting. I’d like to be compensated for the error. I’d appreciate the consideration. I’m thankful nothing happened while driving an unsafe vehicle.

Great service as usual with Justin Baker, he always comes through, and give me his best to get me back in my vehicle and on the road as soon as possible

Vahagn is an outstanding service advisor.

Súper atención de parte de Javier y mi carro quedó súper nuevo

You all always take great care of me and I'm grateful.