Good job on servce, except Sirius XM and Toyota Connect stopped working.
Took some back and forth to get SiriusXM revived. Connect app to communicate with car is not working
1/10/2025
Christine K. VERIFIED CUSTOMER
I will be taking my service elsewhere when possible
1/9/2025
Richard D. VERIFIED CUSTOMER
Brought my truck in two weeks ago to have it diagnosed with some kind of exhaust leak worked with Todd took him for a ride. He then took somebody else with him for a ride. They diagnosed it as an exhaust manifold when I brought it in today at 8 AM I didn’t hear anything back so I called at four and they told me they left me a message 20 minutes ago, which I never got and that they needed another part a heat shield, which would take a week so nothing was done on my truck. I did receive a text at 9 AM so they did have my number But when I checked with them, they had my wrong address and assume wrong phone number my suggestion is to confirm customer‘s phone number and address before they leave. A little disappointed that it wasn’t diagnosed that it needed a manifold and heat shield on initial visit two weeks ago, but I scheduled another appointment and I will bring it in a week from Friday and we will try it again.
Rich
1/9/2025
Nicholas C. VERIFIED CUSTOMER
I love you guys! Only slight criticism is that Derek said about an hour and it was more like two. Normally not a problem but I wanted to get home for my dogs
1/9/2025
Amanda M. VERIFIED CUSTOMER
My car was there all day and never got in for oil change. If you don’t have time to do it don’t make the appointment.
1/9/2025
John G. VERIFIED CUSTOMER
Way to long
1/8/2025
Michelle F. VERIFIED CUSTOMER
Everything from communication to service was amazing. Thank you!
1/8/2025
Tim M. VERIFIED CUSTOMER
Absolutely fully satisfied with all aspects of the service.
1/8/2025
Company C. VERIFIED CUSTOMER
He was very through. He called me to remind me of my inspection coming up and he was going to take care of that for me. They gave me shuttle service and I love that they dropped off my car at my work.
1/8/2025
Cody D. VERIFIED CUSTOMER
I spent 6hrs waiting there. Originally told only 2hrs max, then learned my rear brakes needed to be replaced replaced. Wasn’t made aware that the mechanic would be going on lunch and so extra time this was going to take to replace my rear brakes was lengthened. Messaged back with my phone to ask about an update, but didn’t receive any new information until almost an hour after.
1/7/2025
Donella S. VERIFIED CUSTOMER
Derek is very pleasant
1/7/2025
Margaret M. VERIFIED CUSTOMER
Great as usual!
1/7/2025
Janet M. VERIFIED CUSTOMER
Thank you
1/4/2025
Kimberely S. VERIFIED CUSTOMER
Thank you
1/3/2025
Jeffrey D. VERIFIED CUSTOMER
Lisa is great. I’ve dealt with her quite a bit over the years and she is always courteous, professional and takes care of the customer and customer needs. She’s an asset.
1/3/2025
James R. VERIFIED CUSTOMER
No fault of Zeb’s but the side view mirror part was the wrong color and couldn’t be installed as replacement to broken mirror. This is the 2nd time there’s been a screw up with parts department. I live 30 miles away and it’s inconvenient to have to schedule another visit. Your parts staff could up their game and do a better job.
1/3/2025
Linda H. VERIFIED CUSTOMER
Everyone is very friendly and very helpful. And always answer questions for anything you want to know about your car.
1/2/2025
David S. VERIFIED CUSTOMER
I have no problem with the service that Lisa provided. She was courteous and tried to help the best that she could. However she was left out of the loop it seems with a temporary fix that could have been done for my warranty issue while I was waiting . The update that I was told would resolve my issue at the time of making this appointment has not yet been released by Toyota so I was told.
1/1/2025
Stephen D. VERIFIED CUSTOMER
My service provifers were courteous, but there were several gaps in communication wjich left me frustrated amd qiestioning the process.q