I had a scheduled appointment at 8 AM. When I arrived back an hour and a half later my vehicle still wasn’t being worked on. I was told it would be another two hours. I took my truck back clearly you are too busy for me so I scheduled with my local mechanic, who is taking care of my truck. You won’t have to worry about servicing my vehicle unless it needs warranty work.
10/25/2024
Dennis M. VERIFIED CUSTOMER
Job well done
10/24/2024
Ronald W. VERIFIED CUSTOMER
Not sure why it takes over a hour for a sticker . Then had to wait for cabin filter to be changed . This may have been sped up if instead of a message service person came out and asked me if I wanted it done . Derek's customer skills are very weak.
10/24/2024
Gerry M. VERIFIED CUSTOMER
Great service and assistance addressing options!
10/23/2024
Timothy E. VERIFIED CUSTOMER
Good folks to work with.
10/23/2024
Katherine M. VERIFIED CUSTOMER
Happy to give Alderman’s a great review.
10/23/2024
Julie G. VERIFIED CUSTOMER
Derek was great with helping us with both of our vehicles getting the registration, repairs, saving money, and keeping us updated on progress.
10/23/2024
Sandra B. VERIFIED CUSTOMER
Staff was welcoming and efficient. Thank you!
10/23/2024
Walter F. VERIFIED CUSTOMER
Derek was friendly and professional. The service was completed in an efficient and timely manner.
10/22/2024
Shawna B. VERIFIED CUSTOMER
Satisfied, as always, with the service department at Alderman’s!
10/22/2024
Donna L. VERIFIED CUSTOMER
Lisa was extremely helpful and detailed.
10/21/2024
Lucia F. VERIFIED CUSTOMER
Great service.
10/21/2024
Robert G. VERIFIED CUSTOMER
The only place I take my truck to for service!
10/21/2024
Joel D. VERIFIED CUSTOMER
Prompt and thorough service. Thanks
10/20/2024
Brian S. VERIFIED CUSTOMER
Lisa always takes excellent care of”me and my RAV4”!!!!
10/19/2024
Jennifer M. VERIFIED CUSTOMER
He approached me and told me that my car needed a service, and said that it was not in the service record. I to him that the car had that service and its in the records. He looked at the record briefly and said he couldn't find it. I bought the car used, and told him I know and have the service record, and the rear diff was done. He looked again and found it, and said I was right, it doesn't need rear diff. He didn't apologize, and moved on as if he hadn't made a mistake. He's a good employee, I can tell. But it came off to me as trying to upsell me a service I didn't need
If I hadn't known my service history, he would have sold me a service that had already been done. Its better to apologize, then let me think he wasn't thorough in reviewing care service history and wanting to upsell. I think the service was good, just don't want inaccuracy to cost me time and money. It matters where I take my car.
10/19/2024
Stephen W. VERIFIED CUSTOMER
Lisa provided excellent care and service today.
Great communication. Thank you!
10/19/2024
Charles P. VERIFIED CUSTOMER
Happy with the work
10/18/2024
Brett M. VERIFIED CUSTOMER
Excellent, prompt, honest service!
10/18/2024
Theresa-James F. VERIFIED CUSTOMER
Derek helped me and provided the information I needed.