Thank you for replacing my breaks. Colby was very nice to deal with and Andrew is the reason I am still an Aldermen’s customer. Just one suggestion. I had to bring my car back 5 times in order for you to fix a problem that you caused, 5 times. It would have been nice to receive a free oil change, or some sort of compensation for all the inconvenience you created for me.
8/18/2024
Mike R. VERIFIED CUSTOMER
Fast and friendly service. Thank you.
8/18/2024
Stacey W. VERIFIED CUSTOMER
Colby was nice, had great customer service, I could tell he was new. My only suggestion is that he speeds up the check in process in the mornings, and learns how to tell which service plans people have, but I believe this will come in time. Thank you!
8/17/2024
Susan L. VERIFIED CUSTOMER
Excellent, as always.
8/16/2024
Joseph B. VERIFIED CUSTOMER
Lisa is very helpful
8/16/2024
Suzanne G. VERIFIED CUSTOMER
On our way home from service our ac shut down (after having a new air filter installed for $70+. Now I have to return for you folks to fix what you clearly damaged. This is hard for us as we live in Ticonderoga and are elderly. First time in all our years of owning a car from Alderman’s where we’re unhappy with the service provided. Usually you guys are top notch. Disappointed.
8/16/2024
Brenda T. VERIFIED CUSTOMER
Very curtious. Employees kind and great appearance.
8/16/2024
Walter G. VERIFIED CUSTOMER
Courteous, timely. Appreciate the personal attention of having my car outside by a cutout to facilitate my wife’ s entry from a wheelchair. Thank you
8/16/2024
Sarahann H. VERIFIED CUSTOMER
Lisa was friendly, polite, and professional. Please keep up the great work. Thank you
8/15/2024
Tim R. VERIFIED CUSTOMER
Derek was professional, extremely polite & explained things well. He reminded us of coverage under our platinum warranty, which saved us over $900!
8/15/2024
Steven F. VERIFIED CUSTOMER
Zeb was great!
8/15/2024
Gary G. VERIFIED CUSTOMER
Lisa Harrington provides excellent service.
8/14/2024
Andrew R. VERIFIED CUSTOMER
Lisa has always been very helpful and keeps me informed during the entire appointment.
8/14/2024
June B. VERIFIED CUSTOMER
Although my very challenging problem still exists, everything was handled with the upmost professionalism.
8/14/2024
Rene S. VERIFIED CUSTOMER
Everything was done properly and quickly at a reasonable price. Zeb was fantastic.
8/14/2024
Joel D. VERIFIED CUSTOMER
Sure, happy to do so.
Joel
8/13/2024
Susan T. VERIFIED CUSTOMER
Colby was friendly, helpful efficient
8/13/2024
Marilyn D. VERIFIED CUSTOMER
My donut tire was not put away properly. I was surprised at that. It was heavy for me to lift and return to its place under the trunk cover. Actually, though, I was thrilled that I was on the road again in such a short while, especially since I needed a brand new tire, so I feel bad about complaining. It's those attention to details that I expect.
8/13/2024
Daniel W. VERIFIED CUSTOMER
Excellent customer service with Lisa Harrington. Service appointment was on schedule. Thanks.
8/12/2024
Charles C. VERIFIED CUSTOMER
Lisa was very professional and congenial. Give her my thanks for an exceptional job.