Derek was absolutely wonderful. When checking me in, his attention to detail made my experience at Alderman's seamless and worry free.
8/1/2024
John D. VERIFIED CUSTOMER
Zeb did a great job. Technician did reset the maintenance reminder. And tire pressures are set too high door decal says 39lbs and tires are set at over 40psi.
7/31/2024
Jessie G. VERIFIED CUSTOMER
Very professional and quickly completed.
7/31/2024
Timothy B. VERIFIED CUSTOMER
I was charged for my A/C to be fixed and it doesn’t work and didn’t right after driving off the lot. Clearly the tech didn’t test the system.
7/31/2024
Barbara P. VERIFIED CUSTOMER
They are always helpful and efficient.
7/31/2024
Joe F. VERIFIED CUSTOMER
Zeb Washburn addressed me like a friend despite the fact that we just met. Zeb was professionally attentive to all of my questions about my service.
7/31/2024
Jihyan G. VERIFIED CUSTOMER
I appreciate Zeb’s effort to address the rear a/c lines replacement and see that it was still covered under warranty. Most appreciative!
7/31/2024
Kevin E. VERIFIED CUSTOMER
Great Service!
7/31/2024
Theodore R. VERIFIED CUSTOMER
It was great!
7/31/2024
Christine M. VERIFIED CUSTOMER
Derick and Andrew went above and beyond to help me today. I’ve been using Alderman’s for 18 years now and I highly recommend it to everyone.
7/30/2024
Martha W. VERIFIED CUSTOMER
It took too long: over a month.
Otherwise, now that the new transmission is in place, the 2019 Highlander is running very smoothly. The vehicle has a little over 68000 miles on it and we hope we can get another 5 years out of it.
7/29/2024
Stuart J. VERIFIED CUSTOMER
Two Scion XBs then I've had a Prius from 2010 into a a fifth generation 2023 Prius XLE. Five in all. It's the car of the times.
I go for service where I got the car. I ALWAYS hen pick about things concerning my car. They did there best yesterday and the new design is fantastic.
7/27/2024
Margaret M. VERIFIED CUSTOMER
Honestly Aldermans toyota service dept is the best I have ever been to. I never have to wait to check in, the people are friendly and efficient and give updates while you are waiting. And I love the free carcwash after. Thanks!
7/27/2024
Shawn T. VERIFIED CUSTOMER
Lisa and Andrew, are the nicest service providers I’ve ever felt with. Absolute Rockstars
7/26/2024
Timothy M. VERIFIED CUSTOMER
Great buy and went out of his way to make the service experience very satisfying
7/26/2024
James And. VERIFIED CUSTOMER
The service department was unable to provide the MultiPoint Inspection Report. It was briefly discussed and I was told there was no areas needing immediate attention. They were having issues printing the report and was supposed to text it to me. If that can still happen … I would like it for my records. It could also be emailed if easier;
7/26/2024
Donna S. VERIFIED CUSTOMER
I am still upset that my new car does not have a CD player. And I am not able to figure out how to use CarPlay and all that other stuff with my iPhone. I would like to come in and have somebody help me with that again.
7/26/2024
Frank F. VERIFIED CUSTOMER
Poor communication with the service department. Long hold times and disconnected twice. I approved extra work that was recommended and it wasn’t done. We wasted a 40 mile round trip to Rutland only to find all the work was not done and we had to come back the next day. Not to mention the wasted time going back and forth.
I am very disappointed with the customer service.
Frank F
7/26/2024
David C. VERIFIED CUSTOMER
Very satisfied with the service from a great guy at the service dept