Very professional customer service. Lisa took it upon herself while attempting to check customers in to ‘move vehicles forward’ for customers coming into garage. Small item, but recognized.
7/26/2024
Gregory C. VERIFIED CUSTOMER
I have known Todd for over 30 years always helpful and very knowledgeable. He is an asset to Alderman’s Toyota for sure!
7/25/2024
Frances F. VERIFIED CUSTOMER
That young man and your entire place in general make what could be a chore an actual pleasure. I always feel you are on the case completely. Derek made sure that a little glitch I had noticed in driving the car was thoroughly checked out. So Thank You!
7/25/2024
Gordon T. VERIFIED CUSTOMER
Zeb is doing an excellent job.
7/25/2024
Nicolee T. VERIFIED CUSTOMER
Technician damaged wheel rim and must be replaced.
7/24/2024
Patti L. VERIFIED CUSTOMER
Love Lisa very friendly and informative ????Patti L
7/24/2024
Richard G. VERIFIED CUSTOMER
Thank you.
7/24/2024
Diane T. VERIFIED CUSTOMER
Excellent communication with friendly, supportive dialogue over work needed and completed on the vehicle. Having information about costs prior to work being done supported a team effort in developing and implementing a work plan on car care. I liked the process and the people providing the service. I felt like friendly caring service is a priority and a value promoted by this team. Thank you for a job well done.
7/24/2024
Robert C. VERIFIED CUSTOMER
As usual, Lisa was great!
7/23/2024
Carol C. VERIFIED CUSTOMER
Tech accidentally cut electrical line. You didn’t have this part in stock, so now I have to drive back (about 50 minutes) time and gas to have this fixed.
7/23/2024
Gregory S. VERIFIED CUSTOMER
Excellent
7/23/2024
Elizabeth M. VERIFIED CUSTOMER
Excellent customer service and communication.
7/23/2024
Lisa L. VERIFIED CUSTOMER
My problem has not been fixed on my vehicle. The squeaking continued the day after I brought the vehicle in. I purchased the vehicle from this Toyota dealership and the noise has been an issue since the day after I brought it home. I was told it could be a moisture issue by several people who work there, this is not a moisture issue the noise is loud and embarrassing. I have to drive an hour and 20 minutes to get to this dealership and it’s frustrating that the problem still remains.
7/22/2024
Brian C. VERIFIED CUSTOMER
Professional timely and easy
7/22/2024
Talla C. VERIFIED CUSTOMER
Great Job, thank you!
7/21/2024
Michele P. VERIFIED CUSTOMER
I was happy that he acknowledged that my name has been spelled wrong and should be Michelle. He was also great after we went through the complimentary car wash. The car wash popped off my passenger mirror cover and the was run over by the next vehicle coming through. He knew exactly why my husband and I were walking back in and said he’d get it ordered.
7/21/2024
Ethan C. VERIFIED CUSTOMER
Thanks Zeb!
7/21/2024
Debra A. VERIFIED CUSTOMER
Great service!
7/20/2024
Courtney H. VERIFIED CUSTOMER
I appreciate how quickly they completed my oil change and tire rotation! I mentioned that I had another appoint shortly, and they put two people on my car to make sure it was done in time. The whole thing appointment was quick and easy. Thanks!!