As always, it was a good experience. Very organized and everyone is so friendly.
1/23/2024
Martha W. VERIFIED CUSTOMER
I have made an appointment for
the 2019 Highlander for Wed. Jan 31st
at 9:15 AM. This will be for the brake
work your mechanic advised would be
required before the car’s next inspection.
We will go with your recommendation
to drive the Highlander another 5000 miles
to see if the transmission shifting will smooth
out as the fluid continues to filter through.
Thank you,
Steve and Martha W
1/22/2024
Paul P. VERIFIED CUSTOMER
I have already provided my feedback to Lisa on a separate communication.
1/22/2024
Mary M. VERIFIED CUSTOMER
Greg was great.
1/21/2024
Elizabeth H. VERIFIED CUSTOMER
Zeb is great!!
He’s very responsive and friendly
1/20/2024
Scott L. VERIFIED CUSTOMER
Lisa was great. Service was done in a timely and efficient manner and Alderman’s Service department is the best in the State.
1/20/2024
Patricia K. VERIFIED CUSTOMER
Great service
1/20/2024
Anna F. VERIFIED CUSTOMER
i was told the team went to an hour lunch when i got there and instead of being told to come back i waited two hours for a car inspection… i would have appreciated to know that so i could have used my time better
1/19/2024
Tom D. VERIFIED CUSTOMER
Excellent service team. Work is completed efficiently and on schedule.
1/19/2024
Luisa F. VERIFIED CUSTOMER
Lisa and the whole Alderman’s Toyota team provide great help!
1/19/2024
Georgia B. VERIFIED CUSTOMER
Good service.
I like the new photo/communication system.
1/19/2024
Christine M. VERIFIED CUSTOMER
Service took almost 3 hours for a state inspection and 15,000 service.
1/19/2024
Janet F. VERIFIED CUSTOMER
Thank you for making the time to squeeze me in today! Your efforts did not go unnoticed!
1/19/2024
Tonia W. VERIFIED CUSTOMER
Zeb was absolutely amazing attentive and helpful!! Would absolutely deal with him again for all my automotive needs!!
1/19/2024
Kelley T. VERIFIED CUSTOMER
Alderman’s rocks as always! Love the new system with videos of techs working in back and going over vehicle needs and services being done.
Nathan was the best along with Jacob! Thanks guys! Love my Highlander with my kiddos! One day looking forward to graduating to a Sequoia!
1/19/2024
Sandi D. VERIFIED CUSTOMER
Zeb Washburn was very friendly and helped me with the new process they are using in the service department.
1/19/2024
John G. VERIFIED CUSTOMER
Zeb was very professional. Nice young man! Yes.I was pleased with the service.
1/19/2024
Connor O. VERIFIED CUSTOMER
Lisa was a big help in going through the nuance of the new service system. Along with keeping up the communication standards I've come to see in my time with Aldermans.
One thing I'd like to note away from Lisa's good help. With the tech based expansion of service, it'd be great to view and access records of services and purchases based on vehicle/customer account.
Thanks again!