Alderman's Toyota Auto Repair Service

He is awesome and always goes over and beyond for our service needs..

Zeb was outstanding. Communication was excellent! Thank you!

So kind to offer me a ride across the road ????. The work was done well and in a timely manner. Thanks

Excellent service!

All good!

Most times I don’t feel as if things are explained to me properly and I don’t get the text notifications. My questions go unanswered and I’m swooped out of there pretty fast. He was calm and patient and allowed me to speak and direct what I needed them to focus on in my car before heading to the waiting room.

Excellent service- thank you.

Good job

Excellent

Jeb has always been caring and professional. He greets customers by their name, and listens to their concerns. He responds quickly to text messages and phone calls. He has always reduced my stress level caused by issues I’ve had with my vehicle. I’ve said it many times, but I’m saying it again, “Alderman’s Toyota will be the dealership where I go for my next vehicle, and it’s because of Jeb and his Team in the Service Center.” Marcia W

Excellent turn around time and assistance with a minor nuisance that I had just been putting off. I always experience great service and customer support at Alderman’s - thank you!

Very friendly and helpful!!

Lisa was clear about what service was due and the coverage I had on my service contract. She did a great job

Superb customer service, attention to detail, and quality work completed.

Thank you Zeb

Lisa was incredibly friendly, helpful, and thorough! I always have a great experience when working with her.

Good jobs

Although having to deal with the troubles and expense of car repair, the staff at Alderman make it a less stressful experience. This is true of the scheduling crew and in particular the new team member Derek. Lisa Alderman is always awesome of course!

I am happy with your service department and always feel that my car is in great hands. This was the first time I worked with Colby and in fairness to him, Zeb sets the bar pretty high with his consistency, professionalism, accuracy and overall being great to work with. Colby was very nice but not as easy to work with. When I came to check in, he asked some basic questions but was mixing up my answers. Ex: I needed a shuttle after work and he said he would arrange that for me, but he kept getting the time wrong. Ultimately, I had to call and ask someone else to arrange that for me. The other questions asked also had me feeling less confident that I was going to have the work I requested, done. He sent me all of the follow up documents and called to let me know my car was ready, but the docs were blank when I opened them and the price he gave me in his message was $200 more than the original quote. When trying to call him back to check on the information, I was unable to reach him or even a voicemail. It wasn’t until I called and ended up speaking to Zeb that everything came together. I could now see the doc and the winter tire special I was offered by Toyota was now showing. I am not unsatisfied by my experience, I think the service department is great. My takeaway is that Colby is still learning and getting into his job, we all start at a beginning, I think he has potential. My experience overall was a feeling that what I had ordered was not going to be what I received, but that was not the case. As mentioned, I think he was okay and will get there but I was not confident during the experience. I still end this with a thank you and appreciation for your service department. And I appreciate the opportunity to share my experience and wish the best to Colby in his learning process.

it was a job well done, indeed! my sincere apologies to the technician who had to wrestle with lack of planning on my part: bags of groceries and excess winter duds in the back seat. thank you for the can of zep, martha