Trey Johnson was very polite, explained everything completely, and was exemplary in his professionalism! I was very happy with my service experience!
10/23/2024
Karen B. VERIFIED CUSTOMER
We were treated fair
10/23/2024
Brock W. VERIFIED CUSTOMER
Anthony did a fantastic job and was a pleasure to deal with
10/23/2024
Patricia B. VERIFIED CUSTOMER
Jacob Handy was helpful as always. He is a good man to have on your team. Thank you
10/23/2024
Troy B. VERIFIED CUSTOMER
Everything was taken care of and was finished when they said it would be. Thank you guys for being so nice and taking care my vehicle!
10/23/2024
Sheri S. VERIFIED CUSTOMER
Went smoothly
10/22/2024
Monty A. VERIFIED CUSTOMER
Exceptional as always. Never had a bad experience here????????
10/22/2024
Hiram D. VERIFIED CUSTOMER
Mr Handy was busy and professional to let me know. I expected to be waiting awhile but instead it felt it I waited for half hour before I knew I saw my vehicle out the door. When I expected my vehicle to be taken in to be service and gone over with the care and looked over I expect that to have my vehicle check over with care and not miss any detail that might had been overlooked and pass over. If I wanted to get a quick service I could had taken it to take 5 for an oil change and not paid but half the cost. Either less I hope that nothing was over looked I get another broke down and cost and delayed. Am sure I can depend on the quality of service I always expected for the Toyota service. Thank u for the care and professionalism for the yrs of service. Just my concern about things when it comes to what I expect and pay for. If I was concerned with just a service I could have taken it somewhere else. Again thank u for ur time and consideration on this matter.
10/22/2024
Sandy D. VERIFIED CUSTOMER
I was there 1 1/2 hours for an oil change!
10/22/2024
Sharon G. VERIFIED CUSTOMER
Thank you for taking good care of my car
10/21/2024
Paul U. VERIFIED CUSTOMER
Very pleased with the commitment to fix my car.
Thank you
Paul
10/21/2024
Patricia B. VERIFIED CUSTOMER
Jacob Handy was very helpful and answered the question I had and Kept me updated on the work being done on my vehicle.
10/21/2024
Doug H. VERIFIED CUSTOMER
Can’t help but feel I was being taken advantage of this time. Told me I had an oil leak. Same oil leak they said I had last time that they ‘fixed.’ When I questioned they said it would be covered as parts failure. Take it back today for the warranty repair, and voila! They said it was just an untightened oil drain plug. I wonder if that was true and had I not questioned it would they have charged me for an expensive repair again — and was it needed and done previously? Very suspicious.
10/21/2024
Elizabeth B. VERIFIED CUSTOMER
Bad customer service when I came in no one greeted me. 2 employees in long discussion with customer and when I said something oh we’re short staffed well does that make my bill cheaper that you are paying less employees and I have to wait long time like 15 min or more to receive service
10/21/2024
Ann S. VERIFIED CUSTOMER
Nick was very knowledgeable and helpful.vrry nice!
10/19/2024
Gary O. VERIFIED CUSTOMER
I have been bringing my 2012 Prius to Toyota Kokomo pretty much since I purchased the car. This is the first time that Jacob has been my service man. Jacob addressed my questions with information that was very helpful to me. I appreciated the extra time he took with me to try to resolve an issue regarding my tires. I felt he was very knowledgeable and kind towards me.
Thank you Jacob.
10/19/2024
David F. VERIFIED CUSTOMER
Jacob was great. We were leaving for Florida the next day and he got us taken care of.